GoldStar Trust CompanyReviews of goldstartrust.com

First I appreciate that Gold Star finally got my info, but the struggles of a signature(when I already and the pdf's showing the signature of both my spouse and myself. Then found per Birch that a Gold star had a issue within their system, so the signature was needed again of my spouse. It was completed again by us. Then spouse papers came thru, but mine had not. When i asked them where they were I was told to so a search in my emails as it was sent, it was not there. I had already done that before calling back. Still have not received any paperwork via mail and are waiting. So feel a few things could be worked on with them. Birch was great, followed up, and returned calls of my concerns. Things changed on us with Gold Star. Why? They should be the same service, as they work together.

Every step of the account opening process was timely and easy with the forms and the helpful assistance. I called to request help with online access, and the solution was immediately provided by a very knowledgeable specialist. I requested a specific secure storage location and was given very helpful account service and adjustments. GoldStar Trust handled the rollover quickly and efficiently.

Jan Watarz was friendly, informative and most of all patient while I navigated the process of setting up an account, to transferring funds.

I was given all the documents required along with excellent directions, which made everything very easy.

This is my first time using a business to buy into gold. I have no experience to compare with a similar company. So far ok.

Customer service took care of all my transactions excellent job

Filled out paperwork, submitted online on Aug 17th. My account funded on Aug 24th. Great Job! Called in a few time and got received friendly and good customer service.

It’s a good company to work with.