GoldStar Trust CompanyReviews of goldstartrust.com

Stay AWAY! I’ve been in the Financial Services business for 39 years, this is by far the most incompetent company I’ve ever dealt with. 15 minutes on the phone with someone telling me that the ONLY way to fund a Traditional IRA is with a “rollover” or a “transfer”. The guy actually argued with me about it. When I asked how I send a check for this years traditional IRA contribution, he kept asking me “where is the money coming from”, I responded “my checking account”, he responded “then it’s a Rollover”. I’m sorry, but WTAH? I’m stunned by the lack of Knowledge. I’ll also go ahead and tell you that Goldstar will respond with the throw away response that ALL incompetent companies use, like this customer in August received: GoldStar Trust Company logo Reply from GoldStar Trust Company Aug 11, 2026 Thank you for sharing your feedback. It’s disappointing to hear about your experience with our customer service and communication. We aim to provide clear information and support, and take concerns like yours seriously. Your comments about our processes and fees are appreciated and will be shared with our team.

GoldStar is VERY difficult to deal with. Getting a live person who knows anything is impossible. In reply to inquiries all you ever get are canned replies. One thing you can be certain of is that there will be a fee for anything you want to do. Not service or customer oriented at all. Better alternatives are available.

I am used to Fidelity; this is NOT Fidelity!!! I am doing a hedge fund investment and they chose this platform. Limited customer service, and I opened an account that had an issue getting the fund transfered. I then did it again and it worked but now I have 2 accounts and while I have tried several time I can't get them to close the other account.

I deeply regret ever opening up an account with GoldStar. I sold my remaining silver bullion 12/26/25 and have been given the runaround with GoldStar ever since then..Every agent I talked with was clueless about my sale, but they were extremely generous with their lip service. I even discussed my ongoing problem with a supervisor and I may havel been better off talking to a wall. She took my complaint and supposedly handled my problem, but never did a follow-up nor called me back, and the issue remained unresolved. Numerous call backs were fruitless until today. I had to jump through hoop after hoop to finally resolve the problem and I'm still skeptical about the finality of it. I even received a letter from Monex in regular snail mail dated 12/31/25 verifying the transaction and yet GoldStar was clueless that it ever occurred. For the last 15+ years, they most certainly expect to receive my fees in a timely manner but are as incompetent as Stan Laurel and Oliver Hardy when it comes to paying me. GoldStar has truly lowered the bar on service and integrity.

I just closed out my IRA from Goldstartrust. Before you open any account with them I would very highly shop around elsewhere. There are many more competitive companies out there. Their over priced service fees will eat into any profits you make. Their customer service department also has a lot to be desired. Just an update on my review. Goldstartrust was kind enough to respond back on my complaints about my service fees. When I took my IRA out in 2016 they were $65. In 2017 they jumped to $75. Then in 2022 to $150 Goldstartrust finds that quite acceptable. I showed them my information from Charles Schwab Bank and they are zero. You may want to think a bit what is the best choice for you.

Getting my IRA set up and moved to you was a bit tedious, but your employees were helpful. Now that I am trying to move away, I find it difficult to jump through the hoops that you place in my way as well as the fact that DAYS after I submit a withdrawal request I am told that I filled out the wrong form and have to re-submit and wait for 3-5 more business days. I wish I had worked through a fiduciary that would help through all processes and not done what I did with Goldstar Trust.

If you're looking for a rapid and clear-communication dealing with your IRA trust company, DON'T waste your time or money with Gold Star Trust. I spoke today with a "Customer Service Rep named Juan" and could not be more dissatisfied. I kept asking a question about whether they'd received a letter from the gold/silver sales firm that made the transfer 10 days ago, and all he could keep saying was "We have to wait for the money." The indication on the sales invoice from the numismatics company was that it was already done. Asking Juan for clarification was useless and he eventually put me on a terminal hold. Never again!

Zero trust give me statistics and info now!