GoldStar Trust CompanyReviews of goldstartrust.com

The transfer was quick and easy

I wish I could give negative stars. This is the most dishonest company I have ever had the displeasure of dealing with. On 7-27-23, I received at statement saying my account was worth $78,653.22. I called on 7-28-23 and told them I wanted to take my money out and put it somewhere else. They informed later via email that they would liquidate my account for $61,447.74. I called immediately and they told me you never get market value for your gold when you cash out!! What??!!! They are stealing $17,205.48 of MY money! I talked with my financial advisor. He said this company is a scam and doesn’t understand how they are still in business. Now, it is August 21, 2023. I still haven’t received the money that they determined they would allow me to have. Yesterday, I got an invoice in the mail for $150. This was the $100 that I paid in April plus a $50 late fee. The check I wrote in April was cashed. I’m not sure I will ever get my money if I don’t pay this fraudulent invoice for $150, although, I’m not sure I will ever get my money even if I do pay it. BEWARE!!!

excellent service

Very informative and helpful staff

Initially, things were working as planned and promised, plus verified us by email that our 401K rollover was in our GoldStar Co. account and verified by them, and I next registered with GoldStar Trust Co. to be able to check the status of our account and track the activity of said account. However, we then received a phone call from Katina @ GoldStar Trust Co. in TX., stating that they had scanned and emailed ALL of our account information, including our SSN's to the wrong address. NOT GOOD!! NOT HAPPY ONE BIT! ("measure twice, cut once"!) This is extremely unprofessional and them absolutely not paying attention to details, as your SSN's are your, so to speak, lifeline to everything about you and all of your personal information. Then Katina offered to waive the initial sign up fees to open our IRA 401K rollover and give us a LifeLock account for one year free. We DO NOT DO online banking because of all the hackers out there, as we are "old school baby boomer" people. So, the jest of this review is, SOMEONE ELSE has our SSN numbers!!! And that needs to be rectified, like yesterday, ASAP!! If this is done as quickly as possible and in a professional sincere manner to OUR expectations of what was promised by GoldStar Trust Co. up front initially, I will get back on here and edit this review. I will be calling Katina, @ GoldStar Trust Co. back today to quickly get this very important issue rectified TODAY.

Helpful and friendly. They are a great company and have been very helpful getting my account set up

You guys were very helpful and easy to work with. Incredible customer service and support.

Great job! Let’s keep it up Thank you