GoldStar Trust CompanyReviews of goldstartrust.com

Hidden fees. They're quick to sell you a bunch of gold, and don't explain just how much they're going to charge you for the privilege of "owning" gold in an IRA. Invest elsewhere.

I called in and spoke with a gentleman named Gordon asking to convert some of my silver to gold and instead of converting he insisted to leave the silver and don't convert. Being in the customer service industry, if a customer request for your assistance, yes advise them however if they are set on their desire...your company should complete the task.

Website is quite possibly the most limited, least user-friendly website I have used.

I’m super concerned that my money was just requested to be sent via mail with no tracking. It’s been 8 business days and it still hasn’t been received. Pretty concerning to have your life savings treated so non-chalantly. I’d rethink this whole thing but my money is somewhere in the USPS system…

Agent had my wife fill out entire form, which was not the right form. We're trying to open an account for her. She questioned the agent about his knowledge to help her to which he replied that his supervisor was right there with him. Turns out, that wasn't true.

I wouldn't recommend!! Very poor communication and have people that either don't know how to follow instructions or don't want to follow instructions even when they have an email that was sent with the right information on it they still got it wrong!!

fees structure is not clearly stated on original consultation. late fees are also high and not handled with any grace. losing money!

I had a late fee but was unable to log on and pay my bill. Frustrating and when I called I was told nothing can be donr