GoldrushcityReviews of goldrushcity.com

Keep getting redemptions on time. no issues yet. some slowness with service but no other problems

SCAM CASINO . THEY WAIT TIL YOU LOSE ALL YOUR MONEY BEFORE VERIFYING YOU . I TURND 50 TO 500 DOLLARS AND THEY WAITED MONTHS BEFORE I DECIDE TO JUST GAMBLE IT ALL AWAY BEFORE VERIFYING SO I CAN RECIEVE MY WINNINGS ! SCAM SCAM SCAM ! NEVER DEPOSIT ON THIS CASINO EVER YOU WILL REGRET IT!

It took 7 hours for my purchase to be credited to my account, poor game selection, but okay interface

So I made two purchases of the turnamant packages for daily tournaments but never recieved my my credits both times on 10 31 25. I was paid out 250.00 dollars after about 9 days and that was cool then redeemed another 100 and recieved it that same day. However my turnament packages haven't been credited and I made another 100 dollar redemption request and feel that is going to be another week. It seems the games are fair in odds but customer sevice is unresponsive and payouts take too long so those problems make this site very untrustworthy making the overall experience frustrating and irritated. Like the games nut they need to improve on customer service and redemption time. The odds as I said have been great but not worth the hassle of not receiving what you pay for when you pay for or what you redeem in a rimely manner. You don't even get customer service response. This is my second review and they respond to your comments through trust pilot but only to ask for your email so they can better help to resolve the issue when they should already have that info. I hope to have my issues resolved SOON or I will update this review with negative two stars. Thank you

I've had redeems pending approval for over two weeks. Customer service will not respond to emails. I would not recommend purchasing coins from this site, unless they fix their redemption process and actually respond to their customer's inquiries.

I claimed 2 redemptions 10 days ago and haven't received them. I have sent 3 emails with the same general response. No one has replied and there is no other way I have found to contact this company. How can I send you my info? Everything is verified except for proof of source, but it's grayed out. I have received redemptions in the past and nothing has changed.

I've been waiting for my redemption to be approved for a week now. I've emailed 10 times with no response. My identity documents have been approved already. What's the hold up

I’ve had a bit of a challenging experience with this service. I’ve sent several emails but haven’t heard back yet. The game selection is quite limited, and I’ve had a redemption pending since October 16th. I’ve been checking in for over five days without any updates. Although the recent weekend bonuses seem promising for great improvements, the lack of communication and support really needs some attention. Update: I finally received a reply the day after submitting this. I also received all my redemptions. If this casino introduced more games and improved the speed and accessibility of customer service, it would significantly enhance the overall experience. They have been offering excellent bonuses in the past few weeks, which is the primary factor that attracts me to play at a casino. However, I cannot rate it a 5-star based on the limited game selection and the absence of live chat. Despite these shortcomings, they are trustworthy and have consistently paid within the agreed timeframes.