Kelly
I’ve been waiting six days for my…
I’ve been waiting six days for my redemption. My ID was accepted approved I was allowed to make purchases no problem on skrill where I am trying to get my redemption loaded to as well. The site clearly states ID is required for purchase and redeem since I could purchase there should have been no issue redeeming. I now have uploaded it twice today once on Thursday and Friday and I can only get a generic bot message back that had the same FAQ with no answer. I also have issue where I paid for tournament games and never got to play. I really would just like my money since I’ve been spending on it and to just have to keep sending the same stuff and documents over again If you read this goldrudh city please assist
Response from GoldrushcityMar 10, 2026
hi there. please reach out directly at [email protected] and i'll take a look for you. we don't require documents for purchasing. your ability to purchase is based on your initial KYC form which verifies your age. when you redeem, this is when we request documents (ID and Proof of Address). again, please reach out directly and i'll take a look for you. thanks, rusty.




