GOLDEN GATE RELOCATION LLCReviews of goldengaterelo.com

We had a great experience with Golden Gate Relocation. The movers were friendly and super efficient! The staff was communicative leading up to the move and while they were packing up our stuff. I would absolutely recommend!

I know good movers when I see it, especially since I started my CDL career as a relocation mover/driver over 38 years ago and Golden Gate Relocation are the best!!! I worked with Mr Marco, Mr Jesse and Mr Junior and they are AWESOME! Keep up the great work! Great job young men! God Bless

Ohhh my goodness gracious! I’ve never had a moving experience in my life !!! I’ve moved across the US serveral times and have never had such white glove service !!!! AMAZING!!! May God continue to Bless Jessie , Marco , Jr and Golden Gate Movers!!!

These 3 movers are the best ones I’ve had in a long time! Very polite, knowledgeable, fast and friendly! Would definitely recommend to anyone looking for a service that they do. Thanks again, Jessie, Marcos and PJ!

They deserve zero stars! DON’T TRUST ANY OF THE POSITIVE REVIEWS!!! they were probably faked to up their rating, literally any other moving company would be better than this one! During my initial conversation with the sales person, I stated that I wanted my goods to arrive at their destination by 5/25. My goods were picked 5/17 and at the time of this review (5/31), my goods haven’t even left California yet. Every time I call to get some answers as to when my good will be delivered, all they say is that it takes 2-14es us for goods to be delivered based on the miles it has to cover. But how can I exact to start the 2-14 day countdown if after a week of my first available delivery date (5/25), they still haven’t assigned my goods to a delivery route. I’ve called customer service everyday since 5/25 and like always, they say “delivery routes are being assigned everyday and once we assign yours you’ll receive confirmation”. My main question is if you have delivery routes going out everyday, why is it taking so long to assign my delivery? I need my furniture because I’m having guests come into town but now I don’t think I’ll even get it before the end of June Also expect the actual price to be way more than the quoted price. On the day of the delivery, I was very surprised was my final price was over $1,000 more than what the estimate quoted me. I very specifically told the sales person who provided with the quote that I was using a 10x10 storage unit and even included a very detailed inventory list of everything in the unit. By the time the movers came, the same 10x10 unit (that was only about 70% full) was priced way higher than the quote. Update: I have finally received my goods but I’m so disappointed in this company. First, I’m missing some of my items. Second, the clear plastic bins I used to pack most of my items were damaged, scuffed up, lids cracked beyond repair and one of the handles broken. Third, in on of the plastic bins I did receive, I noticed that some of my items were stolen, mostly my expensive perfumes. The proof??? They were dumb enough to leave the cap to one of the perfume bottles in the box.

Edit #2: I appreciate the gaslighting. I'll use it to fuel my regret. 1&2) As I said before; we signed and paid whatever it took - our stuff was already on the truck... You're right. I should have known how much square footage our packed things were. Next time I'll measure and weigh everything before it's moved and never trust the initial estimate based on your representative who is supposed to be more experienced than a dumb customer. 3) I know exactly how much I contacted customer service. I initiated contact! I asked for updates consistently. I didn't get updates unless I asked for them. You're right. There was contact with customer service. I should have just enjoyed the radio silence instead of reaching out because I bet that was annoying! A stupid customer asking for basic status updates! OMG Ill make sure to keep my questions to myself next time. I love being in the dark about where everything I own is! 4) Compensation for pennies on the dollar based on weight. You're right. Its my fault that we won't be able to replace our things. I should have read the paperwork. Of course we are still missing things that were in the bill of lading. But I don't know how to read paperwork... 5) You're right. It's my fault for my bad experience. Edit: I trusted this company with everything I own. My things are broken. We are missing our gaming console. I am ashamed to have trusted this company. Starting with pick up - the packing list was incomplete and everything was already on the truck by the time we got the total cost. Our things were stickered with # but there's no log of what # sticker goes with what piece. At no point during the packing process were we told what the additional cost would be for going over the estimated space. Only after everything was loaded did we get the cost. What were we going to do? Not pay the additional 2k? During the moving process - not once was the company proactive about giving updates. Regarding the wire transfer NFCU advised against sending money. But we needed to pay to get our stuff and we had maxed out zelle $3k already. After the move - we didn't move much furniture but the stuff we did move arrived broken. Both dressers. The bookshelf - feet snapped off but still tapped together with the tape and paper. And we will not be receiving compensation because we were stupid enough to not read what we signed when our stuff was picked up. They were responsible for moving everything I owned. Truthfully, I am ashamed to have ever trusted them with anything I own. I'm not going to accept the - "we're sorry for your experience but- you didn't read the paperwork before you signed, you should have been aware of what you had to pay, you had more stuff than your estimate, you contacted our customer service outside of business hours... Etc." If the company reaches out about this I'm prepared with more screenshots and phone records to dispute what I need to. The movers who physically moved our things were the only good part of this move.

Golden gate relocation moved my 3 bedroom home in Los Angeles California to Jacksonville Florida. I loved everything about their service. They were punctual, their team was fast, strategic and professional . They were friendly and made us feel comfortable with both the company and their service. All of our belonging came in one peace. Would highly recommend Golden Gate

I have had nothing but amazing people to speak with as well as the awesome guys that packed me. Moving from CA. To TX is a lot in itself. They have all been helpful professional and actually fun! Thank you to all my crew!