Gold and CherryReviews of goldandcherry.com

I was initially lured into making a purchase with this company based on cherry picked and false reviews on FaceBook. Soon after I made the purchase at 6:07 PM on a Sunday, I had a bad feeling and did further research finding all of the negative reviews by independent review sites. Just over 12 hours later, I contacted Gold and Cherry to cancel the order (6:46 AM) Monday morning which would entitle me to a full refund before the product shipped. They ignored my cancellation request and went ahead and shipped the order over 4 hours later. Three hours after that, they told me it was too late to cancel and that I would now have to deal with the return policy which is highly onerous and justifies them gouging you for a $25 fee for shipping. As soon as the package arrived (in cheap, hardly protective packaging) I requested the RMA and completed all of their requirements for shipping the product back (photos of packaging and shipping packaging that must protect the device going back). I NEVER OPENED THE PRODUCT so it was new/unopened per their return policy. I sent the product back in a well protected box with insurance and tracking. They confirmed they received the shipment and would be issuing a refund. PER THEIR POLICY the refund should have been $169.90 - $25 =$144.90. The refund was $10. When I inquired about the error, Angelo (there supposed excellent customer service agent, HAH) ghosted me and never responded again. I met all of their onerous return requirements, including the timelines. Don’t trust any of these bogus positive reviews. None of them can be real. Also do yourself a favor and check the Better Business Bureau site on them. It states they are not accredited due to compliants. Buy from a reputable company, like Amazon where you can find the exact same keyboard by Typecase for nearly 50% less

I ordered a iPad case after I ordered it I was then informed after a few days it could take up to 30 days to ship I then tried to contact their support team another joke no one ever answered the phone no matter what time I called left messages no response left many emails I finally got a response that the order was waiting for carrier email with tracking number to follow no such email ever came do not order from this company

MOST WORTHLESS COMPANY SERVICE SUCKS BOUGHT AND RETURNED BY FED EX-SO FOR NO REFUND NO CALL /NO COMMUNICATIONS- NADA CHEATING COMPANY REF-93163 BUCHI REDDY 5623080234 DONOT BUY FROM THIS COMPANY

My keyboard failed after less than 2 months - started randomly typing “w” whenever I tried to use it. Company would only offer a 50% off a new item but would not say if it was off the retail price or the “sale” price I paid. Furthermore they say and I quote. “ Our warranty does not apply to normal wear and tear including failed/broken items, bands, hinges, Keys, batteries etcetera”. So basically their warranty is useless. Stay away from this company they are a major scam.

DO NOT BUY FROM THIS COMPANY!!!!!! I had to send mine back as it did not fit. Followed all instructions to the T thru UPS. They did state they charge $25 to restock, but what they won't tell you is they will only refund $10 period. So I ended up paying $84 as I went thru ShopPay and paid 2 payments and only received $10. From what I'm seeing, that seems to be all they will refund period.

This is my second posting on the quality of customer service from Gold & Cherry. Save yourself some aggravation, DO NOT BUY from them. There are many similar products that you can get on Amazon, with customer service more than glad to listen to you. The result of my first post on Trustpilot led to their standard boiler plate response: Please contact to discuss. I of course did that, and my response from them totally did not address the issue. They sent me 2 Ipad case/keyboards. I only ordered one. They basically accused me of lying to them, and that I did order two. I ultimately had to return the second one that I did not order, and the return postage cost me, $27.00. My return was processed no problem, but Gold & Cherry owes me $27.00. Do not patronize this company.

If you buy don’t ever expect a return for refund. Wrong keyboard sent. After paying for return and a total of $158 sent they refunded $10. What a crock. Don’t even think of calling customer service, straight to recorded message. Call 20 times no answer. Just a learning experience. Don’t fall for their poor business practices 9/5/24. Got an email saying G&C would refund $149. NOT TRUE. Just checked my card. They refunded $64.95. I WOULD NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES !!!!!!!!!!!!!!!

Buyer beware, they claim a one year manufacturer warranty but when you try to claim it they refer you to the small print in there warranty statement that says they will only give you a 50% discount on a new product. My keyboard lasted about 6 months. The hardware totally failed and they refused to replace it unless I paid 50% of a new one. Total scam.