GoKarts USA®Reviews of gokartsusa.com

I had a great buying experience with Mario. Props to that guy. Thank you

Very well organized and easy to use web site.

I got a sprocket I couldn't find anywhere else

As I live local, I went to their facility on 6/17/2019 to purchase a scooter. At time of purchase I was told by sales clerk, Zach, that scooter should be ready for pickup on 6/20/2019 and that I should call to be sure it was available. Called on that day, then I was told it would be delayed. Called again on 6/26/2019 and once again I was told delivery was delayed as scooter was out of stock. At time of purchase I was never told scooter was out of stock or that it was a special order item. Went to store on 6/27/2019 to get a refund. Refund was supposed to be returned to my debit card. On 7/1/2019 I was texted a refund transaction that turned out to be no good as they never funded the return. Since then I have been given the run around on receiving my refund. Company sent me a text on 7/31/2019 stating that refund check was mailed. As of yet I have not received a refund. Reported this issue to local authorities. Update 8/4/2019 - When I requested my refund I was told the scooter was still on back order. If I have received a refund, show me proof of a check cashed by me. I as never received the scooter, why is your reply showing my refund due to me $291.10 short of what I am do. If you didn't cancel the order (as your company stated it was on back order), that is your issue for it arriving.

Parts shipped quickly and we're correct

Have not gotten my part it has been a month now

parts of the kart was thin on paint ,knicks on paint, some holes had no paint at all,bad crafstman ship, would not buy again.

Received a damaged kart, took over a month to get the freight carrier to pick up the damaged kart to get a refund. Ordered on 6/18, delivered on 7/1, notified them of the damaged the day I received the kart. Marcus contacted me ensuring the carrier would call me to schedule a pick of the damaged kart by 7/8, which didn't happen, then about how they would send another carrier to pick it up one day, then another, finally he stopped replying to my emails. Called them back and Christy got the freight company to call me, then it drug on for another week with the carrier failing to get the kart picked up as promised 2 times. Carl at Daylight Transport finally got someone to pick the damaged kart up and a refund was issued after the two dozen emails, several phone calls, 3 missed “we will get this picked up” promises and me finally dealing with the freight company solely to get this resolved. To top this all off, after contacting Top Kart USA, the manufacturer of the kart. I was informed that GoKarts USA was selling left over 2014 model karts, that are not compatible with any parts available for repair or replacement of the chassis that was damaged. All in all, I did get a refund so they get 2 stars for that.