GoKarts USA®Reviews of gokartsusa.com

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It’s good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they’re only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

Purchased two TM Karts from them and both broke down after 6 months of LIGHT use! UNACCEPTABLE Almost 10,000 dollars wasted

WAITED 6 MONTHS BEING TOLD IT WOULD BE HERE 3 SEPARATE TIMES. EACH TIME, NO NEWS. THEN WHEN CART SHOWS UP IT HAS COUPLE ISSUES, THE FUEL JUST QUITS, BUT AFTER BLOWING OUT THE LINE THE GAS RUNS OUT GREAT. HOOK IT BACK UP CART RUNS GREAT THEN IT DOES IT AGAIN. AND AFTER DRIVING LESS THEN ONE HALF MILE THE REAR BRAKE STARTS AN EAR PIERCING .SQUEALING. WHEN I CALL TO SEE IF SOMEONE COULD TELL ME HOW THE FITTING ON THE BOTTOM OF THE TANK FUNCTIONS ALL I GOT IS (THAT'S PART OF THE SET UP) NO CLUE.... OBVIOUSLY SO GETTING INFORMATION ON THE SQUEALING BRAKES SAME ANSWER......NO SHOP MANUAL AVAILABLE. I HAVE WORKED ON EVERYTHING FROM 1100 HP SNOW BLOWERS TO CHAIN SAWS AND BUILT MY OWN HOT ROD FROM THE FRAME UP TILL I RETIRED. THE SECOND PERSON I SPOKE TO WAS INSULTING. HE WAS CLUELESS BUT SAID ANY MECHANIC WOULD KNOW AND I SHOULD TAKE IT 60 MILES AWAY. I'm sorry but I lost it with the guy. So don't count on any help other then the owner's manual, nice cart I am sure it will be fine after I replace or repair the offending parts. WOULD I ORDER FROM THEM AGAIN NOT ON YOUR LIFE!

Was really looking forward to the frijole frame until i got it with terrible welds! Gotta mess up the paint job now to fix someones work,sad to see this kinda job done on a made is USA frame

I’m very happy with my dirt bike got it faster then I expected no issues at all. Only thing is I still haven’t received my free gift with my order. I reached out to them several times through text and live chat got the same message each time “ i will get an email shorty with the tracking information” never happened I’ve had my bike over a month. I’m pleased with the bike but the amount I spent I was offered a free gift I expect that free gift.

I bought a Trailmaster Blazer 200R before Christmas which was supposed to be a Christmas present but did not get it until January thanks to COVID. The brand new lead sealed acid battery died after the first week. Called customer support and they claim its considered wear and tear so its not covered under warranty even though its BRAND NEW! Also the choke cable does not open fully when you pull it. Not happy with this company and they DO NOT stand by the product they sell!

07-24-20: We've now had the Trailmaster Mid XRX assembled for a week. Assembly was pretty self evident for an experienced mechanic or karter, but that is good because printed instructions for actual assembly are practically non-existent. You can find videos for assembly on YouTube, though. After the first 10-15 minutes of running, the engine began to sputter, then died and could not be restarted immediately. It was as if it had run out of fuel. So, my grandsons patiently waited about 15 minutes while I checked over the fuel system. The supplied fuel filter is opaque, so it was very difficult to see if there was any fuel flowing. After checking things over, we tried to start it again and it fired right up. The boys rode it for another 10-15 minutes at which time it again began to sputter and died, just as it did the first time. This time I examined the fuel filter more closely and determined that it had indeed starved itself of fuel. I contacted Tech Support and two days later received a reply that the carburetor was probably dirty and the jets clogged. In my over 40 years of being a mechanical engineer, kart racing and 20 years of restoring classic motorcycles, I have never had a dirty carburetor be the reason for an engine running fine for 10 minutes, then sputter and die, only to be fine again 15 minutes later. Nevertheless, I tore down the carb, but while having it apart inspected the fuel line and petcock on the gas tank. From my experience, they appeared to be very small, allowing only a trickle of gasoline. But, I reassembled everything and once again it ran fine for 10 minutes then sputtered and died until we let it rest for 15 minutes whereupon it ran fine again for 10 minutes. After contacting Tech Support again, two days later I received a reply that stated, "must be a bad jet". This time I bought a new petcock and a clear fuel filter correctly sized for a 6.5 HP engine, and replaced all the undersized fuel line with 1/4" fuel line. It's been running fine since and wearing out my grandsons. No more short, 10 minutes on, 15 minutes off. I had been planning on buying two more of these for my other grandson's families, but will reconsider another company. 09/04/20 Update: GoKarts USA needs to reread my very objective review. Not only am I a qualified mechanic with years of experience in building and racing go karts and motorcycles, but I also have taught mechanical engineering laboratories including machine shop, welding, small engine repair, etc. at a major Big Twelve university. I stand by my professional review of design issues which I remedied.

I recently purchased a mini bike and the kill switch does not shut the mini bike off. I have contacted them on two separate occasions with no return contact from them.