GoKarts USA®Reviews of gokartsusa.com

I made an order on June 1st and it’s now the 18th and my order hasn’t even shipped yet.

Horrible experience !! Missing parts from the order & could not get a straight answer from anyone in customer service. Sent emails for 2 months and now they offer me a refund--- all while a customers side by side was sitting in my garage. Luckily, the customer was at his lake house for the summer. This company lacks a sense of urgency in getting the parts delivered to the customer. I do not recommend GoKarts USA for your needs, I'll shop Amazon or Ebay in the future.

Received the order in about 14 days. Delivery was professional.

Tried to report damaged seat belt and missing parts but got nowhere with the ridiculous support team.Gave them explanation and pictures and got no answers. Finally gave up gonna new belts of higher quality. It's a shame u can't talk to a person.

Purchased a dirt bike that the website said was in-stock, except it really wasn't come to find out. They took my money though and said the bike would ship within 3 weeks. Here it is 3 weeks later and no communication at all from this company. I can only email and they don't respond. I'll never do business again with them. I recommend avoiding them at all costs.

9 days after I placed my order I reached out to them to inquire why my battery hadn't shipped was then told it was out of stock and was refunded while there site still said it was in stock. Gokart masters seems more reliable and fast shipping I ordered multiple items for my mid xrx in 2019 from them and was instantly emailed and refunded within days when they went to ship and 1 of my items was no longer available.

There is NO customer service. Unanswered e-mails. Unanswered text messages. A chat bot that can't actually answer basic service questions. A "Live" chat feature that just lets you sit in a queue... until it disconnects you. No phone number to talk to anyone put leave a message...which will go unanswered. Their website states that the MSOs (Manufacturer's Statement of Origin) will be shipped with the item or mailed within 10 days of you receiving the order. They don't do this. You need to pester them!! As difficult as they make it for you to do. After numerous attempts to get these documents, we still have not received them. BBB complaint filed. Update: 35 days have passed and they still have not delivered the MSO documents. The reply to my complaint is not accurate. The MSO's received on July 14 were not complete. They were unacceptable to the Illinois Secretary of State. After numerous attempts to contact GoKartsUSA, I returned the MSO's on July 23rd and included a detailed letter informing them of the missing information and listing the steps they needed to take to complete the documentation. On August 10th they mailed new MSO's to me which I received on August 13th. They were incorrect as to the model and engine size. I notified them immediately of the error. On August 14th they acknowledged the mailing of incorrect documents. On August 28th GoKartsUSA received the correct MSO's from the manufacturer. On September 1st they mailed the corrected and completed MSO's to me. I received them today, September 5th. Three months after receiving the scooters! The warranty period is 90 days.

I have not received my refund from my first order that I cancelled and I reordered and they billed my credit card again but have not shipped yet. Not happy at all so I have 2 credit cards billed and no product and no refund for the first cancelled shipment.