GoKarts USA®Reviews of gokartsusa.com

told me was in stock charged me then week later emaild me saying was not in stock very bad service and not to mention a little boy very upset he didnt get his big birthday present

I have emailed, called, tried texting...nothing!! When I did get a response, it would be a rude 2 word reply without any helpful information. AVOID this company! Order from someone who cares about their customers and doesn't lie about shipment and delivery dates. I STILL HAVE NO IDEA WHATS GOING ON WITH MY ORDER PLACED ON 5/24!! I never leave reviews, but this was by far the most disappointing experience with customer service. Plans are now ruined because of gokartsusa.com

I have not received my product yet. I finally got the part after 3 weeks and it was the wrong part. I gave the VIN number so the part should be correct. I have sent a help text to call me and have not heard back. I don't see a phone number on website to call them. So looks like I'm at their mercy.

The purchase order was easy. I carried an email confirmation for a number of days. I found another item online and canceled my item on backorder. They won't let me order anything else for a year.

I ordered a bolt on kit for my 6.5hp clone. 6 days later, I received an email saying my order had partially shipped but was showing my bolt on kit had shipped... no additional information. Shipping took a little over a week rather than the 4 days quoted, not necessarily their fault considering the COVID stuff happening so I blew that off. I received my parts... everything except the top plate that was included with the kit. Obviously that was my partial shipment. 5 more days went by.. still no top plate so I decided to contact customer service regarding my order, only to find they do not have any...customer service that is. You will be brought through an automated system system loop that never connects you to anyone. They also offer a text in option, so I also tried that. I sent over a text last Thursday, today is Monday.. still no reply. Will I ever receive my top plate? Who knows? I got tired of waiting for an answer and my part so I went to a competitor and received my part within 3 days from the time I placed the order. I am beyond frustrated with your lack of communication so I hope this message makes it to any potential buyers. If you are going to have ANY questions about anything regarding your order. Steer clear.

Never got product just a sticker got scammed

Been almost a month and my cart still hasn't shipped will never purchase online again still haven't received my cart there's no way to correspond with a human being at this company do not waste your time a lot of hassle for little reward

No inventory. I ordered two go kart buggy’s in stock was told 5 days later there not in stock after being charged for them. So there response was to check the inventory. Which I did before I gave them my credit card to place my order! Maybe go kart USA should update there inventory so customers do not place orders on out of stock inventory that says in stock like I did. Even better thing they could do is not except your payment if there out of stock. Yes there inventory is on every page, but’s it not up to date. Basically it’s wrong. Great response check inventory. 🤣 Like that’s not the first thing ya customers do!!!