GoKarts USA® Reviews | Read Customer Reviews of gokartsusa.com

GoKarts USA® Reviews | Read Customer Reviews of gokartsusa.com

GoKarts USA® reviews

643 approved reviews, newest moderated first

customer
Jun 22, 2020
I asked them to help me on some rims
I asked them to help me with some rims, and they refused? She said we do not help customers with that? I now buy from another co. Bye. I read their answer, That is a total LIE! They just responded to they do not help customers with that. I simply asked them if they could help me? And they answered with that mentioned above. We did not even get to makes or models. nothing more was said. She LIED.
Response from GoKarts USA®Sep 5, 2020
Hello, Sometimes Customers ask us the darndest things. No Make, No Model, but they want us to tell them what parts they need. If you know your Make and Model, and , if the manufacturer is still in business, and it's a brand we carry, we can supply you with Factory Parts. If you don't know what you have, or the manufacturer is out of business, you can use our Parts Locator. Take careful measurements of your existing parts, then, you will need to retrofit your parts. https://powersportdistributor.com Thanks for your review
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Gary G.
Jun 21, 2020
shippinghave not seen any orders
have not seen any orders
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Brandon
Jun 21, 2020
"mostly assembled"...... N O T
Go cart came to me "mostly assembled"... It came to me with an engine on a frame and wires ran, thats about it. The shocks were off, bolts for shocks were missing, my gas line had a slice in it, and the motor was not running correctly (flooding). I gave the company a chance by emailing them on 6/9/20 to address these issues but never responded. I have addressed all my issues and the go cart is currently running just fine its a nice machine but be warned after you hit buy you are on your own
Response from GoKarts USA®Sep 5, 2020
Hello Brandon, The Mostly Assembled models Also Come in a Crate!!! You Still must perform Final Assembly and Setup And the manuals are in our Help Center https://gokartsusa.zendesk.com/hc/en-us Many customers are confused about this, So we made a Video https://gokartsusa.com/video/what_to_expect_buying_powersports_online.mp4
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William L.
Jun 21, 2020
They have got the 46 dollars and…
They have got the 46 dollars and haven't sent any part or tracking number or anything for over a month. Having trouble getting my back also. The customers go kart is still sitting here with them not happy at all. This company is a scam artist it seems and should be shut down.
Response from GoKarts USA®Sep 5, 2020
Hello William Your order for a throttle cable was shipped right on time! 9405511699000583457072 Thanks for your review
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Jeff
Jun 20, 2020
Customer service is non existent.
Customer service is non existent. Stock issues meant a refund was eventually issued after I asked for shipping confirmation several times over 3 week period. The one item that was shipped included the MCO in the crate but it was not filled out and caused delays with getting it titled.
Response from GoKarts USA®Sep 5, 2020
Orders are taking longer during the Pandemic. This info is posted on our site: COVID has resulted in a National Shortage. Some Popular Powersports Vehicles became Almost SPECIAL ORDER. with Customers having to place an order and wait for the next shipment to arrive. Sometimes up to 1-2 Months or more. You have to place your order, get in line, and wait. If your order, you will receive your item. Watch your email for updates. We do our best to provide current inventory information. We know how frustrating it can be waiting
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Anne M.
Jun 20, 2020
You need to have someone anwering your…
You need to have someone anwering your phones or emailing with the right answer instead of not knowing about there porduct like I am now not getting the answer I need.
Response from GoKarts USA®Sep 5, 2020
Hello Anne It's true, we are self service oriented. That's how we keep our prices so low. Most of our support is all provided online in our Help Center. https://gokartsusa.zendesk.com/hc/en-us You can visit a dealer if you need more support, but they will charge you a lot more for this level of service.
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Usher T.
Jun 19, 2020
They will sleep on you!
I ordered a gokart back in late May and paid by check. I was aware the check had to clear the bank before they could ship, ok. They deposited the check, and about a week later I asked them why my order hasn’t shipped yet, to which they responded “takes 1-2 weeks to ship”. So 2 weeks in, I messaged them again about the order and mentioned that it should ship the week of June 15th because it has been 2 weeks, and all they responded with was “we’ll update the order”. As I write this, we’re going on 3 weeks since my payment has been processed, and it STILL hasn’t shipped! I could understand that being in a pandemic they may be facing shipping challenges, but they need to come out and say that upfront, not just leave me to guess. I really hope they ship soon, or else I’ll have to consider filing a small claims action against them to get my money back. This is my first time buying from these folks, and it’s probably the last. Update 7/9/2020: GoKarts USA told me last week that the ETA for the Go-kart is mid July. Well, mid July is the 15th. Today’s the 9th, and it STILL hasn’t even shipped yet! It’s probably safe to say it’s not getting here by the 15th. Update 7/15/2020: Yeah I ended up just canceling the order and asking for a refund. I’m so sick of waiting on these guys. Update 9/5/2020: GoKarts USA saw this review and reported it to Trustpilot because they think it violates the rules. I’ve made edits so that’s no longer the case.
Response from GoKarts USA®Sep 5, 2020
Hello Kyle, During the pandemic, orders are taking longer. You did not want to wait. So, per your request, we cancelled your order and issued a refund. Kyle Usher (...8560) Amount $2,723.00 Send on Aug 5, 2020 Deliver by Aug 12, 2020 Memo order cancellation refund
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Allen
Jun 19, 2020
There’s no way you can get a hold of…
There’s no way you can get a hold of them.
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