Pour example of customer service, no one to talk to. Part was sapost to be on hand wasn't. Wanted to cancel order nl one would return call. After several attempts to talk to someone and no return call requested to cancel order, with no response part came two days later. Wrong part.
Response from GoKarts USA®Sep 4, 2020
Sorry Lance,
We sent you the parts you ordered
Here is how to reach us
https://gokartsusa.com/contact-GokartsUSA.aspx
If you have a problem, you can open a Help Ticket
Sorry, Once an order has been shipped, it cannot be cancelled.
see the link below to send it back
https://gokartsusa.com/gokartsUSA-return-policy.aspx
DA
Dana A.
We bought two mini bikes from GoKarts
We bought two mini bikes from GoKarts, and we have had nothing but problems with one of them. They were assembled correctly together, they were broken in properly together, and we have owned them less than a week. The one we have had problems with kept cutting off randomly, we adjusted the throttle a few times, still cuts out. Now it’s began to smoke horribly with blue smoke, so it’s obviously burning oil. Again, not even a week old. Yesterday we couldn’t start it so we pulled the spark plug and it was burnt unlike any I’ve ever seen. And I’ve seen many. We replaced it, got it running again, but still burning oil. We believe it’s the cylinder rings that are bad. So when we looked at the 90 day warranty, we found we would have to ship the motor back out of pocket, oh and the best/worst part, there is a list of parts not covered under warranty, and valve rings are of course not covered. A new engine cost less than $150, which would most likely be our best bet, considering what’s NOT covered. Again, this bike is less than a week old!
Response from GoKarts USA®Sep 4, 2020
Hello Dana,
Sorry to hear you are having trouble.
I hope you drained the oil and installed fresh 10/40 oil before starting your engine.
You may be running the engine with Low Oil.
The bike is equipped with a Low Oil Sensor which shuts off the motor when triggered.
Driving aggressively or rounding a corner can trigger this. If the motor was cutting off, it was likely low on oil, this may have damaged your engine.
Sounds like you need a replacement, you can order it on our website.
And of course, as always, we recommend a qualified mechanic Assemble and Service your Minibike.
see warranty info here
https://gokartsusa.com/warranty.aspx
TW
Tammy W.
Wouldn't accept PayPal as advertised wanted wire transfer for UTV purchase
We placed an order using PayPal credit as the option and all went through, then we receive a message that they would not accept PayPal credit for purchase of the UTV's that it was too big of an item to purchase that way that they wanted a wire transfer or check payment only. That is a red flag there. Why offer 0% interest as an option when financing through PayPal credit but then say you do not take that after the purchase??? That gave us a big red flag and we would not just give money through a wire transfer as we wanted the promotional financing. We ended up buying elsewhere to take advantage of the promotional financing they would not honor. Felt like a scam when we got the emails asking for wire transfers.....
Here is the message they sent
The dollar amount of your recent order exceeds the amount we can approve on a credit card. You will receive an email momentarily with our alternate payment options. Once we’ve received your payment your order will be automatically released for shipping.
Your original transaction has been voided.
Thank you for your business.
Best Regards,
GoKarts USA®
Order Processing Team
UPDATE to their reply. It was in my husbands name, order number 20210547. You cannot advertise promotional financing on an item then not honor it! You made PayPal an option to pay with and no where does it state on your site that you will not take PayPal for the side by side purchases. We wanted to purchase a trail master 150x from you, but we are enjoying it now from the other place that delivered it in less than a week from purchase with PayPal's special offer they advertised on their site.
Response from GoKarts USA®Sep 4, 2020
Hello Tammy,
I don't see an order for you.
Credit cards have a payment limit amount.
We provided you with alternative payment methods to assist you.
Sorry, we were unable to approve your payment.
Thanks for your review
WP
Willis P.
I ordered my mini bike and it came to…
I ordered my mini bike and it came to me as expected. I was patient. I ordered my mini bike on June 1st and it arrived on June 24th, not bad during fake beer bug season.
Response from GoKarts USA®Sep 4, 2020
Hey Willis,
Glad you got your bike.
It's all about great customers like you
Have Fun Minibiking
MT
Mike T.
Cant fulfill an order. No customer service at all.
Waited over two weeks and they never fulfilled the order. Tried the text message service, didn't work. Online chat, good luck waiting in the queue. Phone call.... no. Finally after an email to just cancel my order, I get a single word response, "Done".
Response from GoKarts USA®Sep 4, 2020
Orders are taking longer. Please see the COVID info posted on every page of our website
As a result of COVID,
First, Production was Impacted.
Then HIGH DEMAND with everyone staying HOME
We have continued to ship out orders during the Pandemic.
Many products are IN STOCK.
and Containers are arriving each week.
Orders are being shipped out in the order placed.
But COVID has resulted in a National Shortage.
Some Popular Powersports Vehicles became Almost SPECIAL ORDER.
with Customers having to place an order and wait for the next shipment to arrive.
Sometimes up to 1-2 Months or more.
You have to place your order, get in line, and wait.
If your order, you will receive your item.
Watch your email for updates.
We do our best to provide current inventory information.
We know how frustrating it can be waiting
MS
Michael S.
Order placed June 6th
Order placed June 6th. Still no Indication shipment date.
Response from GoKarts USA®Sep 4, 2020
Sorry, Michael, it looks like you did not want to wait.
Orders are taking longer. Please see the COVID info posted on every page of our website
Some Popular Powersports Vehicles became Almost SPECIAL ORDER.
with Customers having to place an order and wait for the next shipment to arrive.
Sometimes up to 1-2 Months or more.
You have to place your order, get in line, and wait.
If your order, you will receive your item.
Watch your email for updates.
As a result of COVID,
First, Production was Impacted.
Then HIGH DEMAND with everyone staying HOME
We have continued to ship out orders during the Pandemic.
Many products are IN STOCK.
and Containers are arriving each week.
Orders are being shipped out in the order placed.
But COVID has resulted in a National Shortage.
We do our best to provide current inventory information.
We know how frustrating it can be waiting
PB
Pamela B.
Disappointed, shop elsewhere
Awful. Couldn't get ahold of customer service. Called, texted, emailed and chat. Terrible experience
Response from GoKarts USA®Sep 4, 2020
Hello Pamela
You are correct!
We are a bit Self Service oriented.
That's how we keep our prices so incredibly low.
We see you ordered a MotoTec Maverick Go Kart.
That GoKart is supported directly by the Manufacturer.
Refer to the papers you received with the GoKart.
Give them a call, they will be able to help you
Thanks for your review
HE
Hench
3 weeks to ship my order that was…
3 weeks to ship my order that was listed as "in stock". The parts I finally received were a mix of good parts and junk. The instructions that were available for download are vague and/or copies of photocopies and the photos are so distorted they're useless.
Customer service is horrible with no phone conversation available, only a help request that usually takes several days to get a one line response.
What should have been an exciting time for youngest was just a disappointment. Had to order other parts due to the a few parts we received were inoperable as they weren't threaded at the factory or were just rusty junk out of the box.
Ordering here and spending over a thousand dollars on a mini bike kit was my mistake, dont make it yours.
Response from GoKarts USA®Sep 4, 2020
Orders are taking longer during the Pandemic.
This info is posted on our site:
COVID has resulted in a National Shortage.
Some Popular Powersports Vehicles became Almost SPECIAL ORDER.
with Customers having to place an order and wait for the next shipment to arrive.
Sometimes up to 1-2 Months or more.
You have to place your order, get in line, and wait.
If your order, you will receive your item.
Watch your email for updates.
As a result of COVID,
First, Production was Impacted.
Then HIGH DEMAND with everyone staying HOME
We have continued to ship out orders during the Pandemic.
Many products are IN STOCK.
and Containers are arriving each week.
Orders are being shipped out in the order placed.
We do our best to provide current inventory information.
We know how frustrating it can be waiting
