GoKarts USA®Reviews of gokartsusa.com

I was absolutely more than disappointed. 4-5 emails about my order before it was processed and then silence. All of the items I ordered we're in stock. I received an email stating that my order was being shipped separately. I received a tracking number for a package that contained 1 item of the 5 I ordered. After 2 unanswered emails trying to find info on said items I contacted them through their own text based customer service. I inquired as to where the balance of my order was. I was met with what I can say is the worst and laziest customer service ever. I ordered in stock items. I always do. It's the internet. You don't have to wait. They told me "any number of factors could have delayed my order". They took my money and told me to "hold tight" with no idea of when the balance of that order would be in stock. Try your luck if you like. There are different and better websites for these things. I don't know about you but smart mouth customer service and deception are a sure way to lose business.

Once again you guys are lieing. Your website never once says that dirt bikes cant be street legal. I wrote in my last review what your criteria on your website is for receiving an MSO and the bike you sent me falls into the categories of a vehicle that should have a MSO. IF you dont believe me then review your website statements. Furthermore, like I said before I do know the bike didnt come 100% street legal but that was never my complaint. Rather I made it street legal because it had the wiring to make it street legal by only adding lights. Finally like I mentioned I don't give a crap about California laws!! Not everyone is from that state and it so happens that in the state that I'm from dirt bikes can be street legal as long as the vehicle has blinkers, tail lights, a headlight, a horn and a speedometer which I put all on my bike. But I need an MSO. But you guys keep seeming to beat around the bush about my main complaint. You guys keep responding with how somehow my complaint is that it didnt come street legal when I never even said that was my complaint. My complaint is that I need a MSO because I made the bike street legal. Unless you're the DMV from my state then stop acting like you know whether a dirt bike can be street legal or not. You clearly have no idea about Jack. My bike is fully street legal now because of the addons I put on it, but because of you scumbags I cant license it because you never send me a MSO. Furthermore your one email you posted somehow states how nice you were to me and sent me what I ordered? I have way more then 1 email to prove otherwise. The picture you sent me of the bike that was supposed to take place of the Whip was another blue bike. But you sent me an orange one!! So please stop acting innocent. But anyway stop commenting to my reviews of how a dirt bike cant be street legal or that that was even my complaint. It's not. You clearly have no clue how the DMV works in other states so therefore send me my MSO!!!

Horrible experience, virtually no customer service. When they do respond it’s nothing but lies about when your order will ship. If you don’t know then say you don’t know!!! Placed order August 2nd for an in stock item, I even checked their inventory like the little note said. Was lied to several times about when it will ship, found out today 43 days after placing the order and being told last week that it would be shipping out this week that it won’t being shipping now until the end of October. Have tried all of the available contact methods (no of which include an actual person to speak with, should have been my first clue to stay away) and all I received was a smart a$$ comment back. Currently trying to cancel my order but they have to wait and check to make sure it’s not already on a truck.......but you told me it won’t ship till the end of October earlier today!!!! Not happy at all and will not recommend to anyone!

Placed an order in June. Still no Go Kart to this Day in Aug. 3 months later after ordering something that they said was in stock. Then changed to backorder after they have your money. This is an aweful experience and is still not over. I will not look for this business ever again! Had to file a paypal dispute now and waiting to hear something...... Anything! Response to Reply: You had payment! It was declined NOW because I filed the paypal dispute and got my money back! Thanks for Nothing!

I ordered a $9 gas cap and 2 $2 gas return springs. I was charged $16 in shipping and handling. I agreed to the $16 shipping because I really needed the springs. The order arrived to my surprise with only the gas cap and no other information. There's no way to contact them directly (I wonder why), so I emailed them about the missing parts. I received a return email saying they would refund me the $4 for the two springs. I responded by saying I didn't want the $4, that I needed the springs and would never had paid the $16 shipping for just a gas cap. A day later I received an email simply stating 'Support (GoKarts USA®)Aug 7, 2020, 2:32 PM PDT they are not available anywhere right now sorry'. WILL NEVER DO BUSINESS WITH AGAIN..........

Good purchase, but the customer service is slow to respond.

I placed an order on July 9th. They charged my card the full $1200 the next day. According to their website and customer service recorded phone line, the average delivery time is 5-7 days. It does state on the homepage of the site that they are experiencing delays due to high demand. This is completely understandable so I waited 2 weeks (double the normal delivery time) for them to ship my order. Still nothing. I tried emailing, texting, live chatting and calling and could not reach a human. The emails and texts don't receive a response, the live chat is automated, highlights key words from your messages and replies with generic answers that may or may not apply to your questions. The phone number is even more of a joke. It's also automated and sends you in circles. I also went on to their site to request a callback 4 days ago. Still nothing. I get the production and shipment delays during COVID but an update and a reply is expected. I can't even cancel my order because their systems are a joke. Now I have to dispute it on my credit card. I'd say they have the worst customer service but they don't have any service at all.

07-24-20: We've now had the Trailmaster Mid XRX assembled for a week. Assembly was pretty self evident for an experienced mechanic or karter, but that is good because printed instructions for actual assembly are practically non-existent. You can find videos for assembly on YouTube, though. After the first 10-15 minutes of running, the engine began to sputter, then died and could not be restarted immediately. It was as if it had run out of fuel. So, my grandsons patiently waited about 15 minutes while I checked over the fuel system. The supplied fuel filter is opaque, so it was very difficult to see if there was any fuel flowing. After checking things over, we tried to start it again and it fired right up. The boys rode it for another 10-15 minutes at which time it again began to sputter and died, just as it did the first time. This time I examined the fuel filter more closely and determined that it had indeed starved itself of fuel. I contacted Tech Support and two days later received a reply that the carburetor was probably dirty and the jets clogged. In my over 40 years of being a mechanical engineer, kart racing and 20 years of restoring classic motorcycles, I have never had a dirty carburetor be the reason for an engine running fine for 10 minutes, then sputter and die, only to be fine again 15 minutes later. Nevertheless, I tore down the carb, but while having it apart inspected the fuel line and petcock on the gas tank. From my experience, they appeared to be very small, allowing only a trickle of gasoline. But, I reassembled everything and once again it ran fine for 10 minutes then sputtered and died until we let it rest for 15 minutes whereupon it ran fine again for 10 minutes. After contacting Tech Support again, two days later I received a reply that stated, "must be a bad jet". This time I bought a new petcock and a clear fuel filter correctly sized for a 6.5 HP engine, and replaced all the undersized fuel line with 1/4" fuel line. It's been running fine since and wearing out my grandsons. No more short, 10 minutes on, 15 minutes off. I had been planning on buying two more of these for my other grandson's families, but will reconsider another company. 09/04/20 Update: GoKarts USA needs to reread my very objective review. Not only am I a qualified mechanic with years of experience in building and racing go karts and motorcycles, but I also have taught mechanical engineering laboratories including machine shop, welding, small engine repair, etc. at a major Big Twelve university. I stand by my professional review of design issues which I remedied.