GoKarts USA®Reviews of gokartsusa.com

Be aware of this company - they have the worst service and communication. I brought a part "in stock" and it took weeks of follow up before it was even shipped, to then find out they had swapped it with a cheaper product that didnt even fit (as the original was out of stock). To top it all, they wanted a re-stocking fee to return it - even though it was THEIR issue. Customer service is terrible and won't even reply to most messages. My suggestion is stay away and buy from somewhere else.

By far the worst shopping experience of my life. DO NOT ORDER ANYTHING FROM THIS PLACE. Ordered a go kart as a Christmas present on Oct 31 that was listed as "in stock" on the website. Received an email a few days later that stated item was "on backorder" but would ship Nov 23-27. Of course it never shipped and when I finally got a chance to speak to a human being instead of a bot all I got was excuses and more garbage about how they don't always get to updating the website and there was nothing they could do to make it right. By far the worst customer service department on the planet. I would rather drive half way across the country to purchase something then order from this outfit.

I ordered online in nov for a mini jeep-recvd email to verify my idenity-looked onlined for status , still showed they needed. i called and csr stated would note file and move forward. 12/08 i called as it still wasnt updated- they had it but said still looks funny to have a diff mailing add vs shipping- i told them why as 1 was a business- i ould send all doc needed.. now they said well, it will not be here for christmas, the rep had no feelings and was very blah-za . didnt care he said his word was all that mattered. then you can never get any help- constant delay for some reason or other. i ordered elsewhere with great service. this company needs help with speaking to clients. my order number 20216976

In May, we purchased the Viper200 Buggy GoKart for our son’s high school graduation gift. Already disappointed by the losses of 2020, we wanted to do something big for him. Kai is a developmentally delayed young man with limited vision. We bought this for him to be able to experience some much desired independence driving around our property. His immense joy and excitement at receiving the “on order” gift left us all in tears... Only to be followed by months of waiting, no communication regarding timeframe, ETA, no offers of reimbursement, nothing... in good faith, we kept waiting and trying to get information. After all, times are hard and this company has been in business “since 1961”. We finally reached out to Better Business Bureau, who were also unable to reach them! They admitted to us that GoKart USA has many complaints on file for the same issue. We might still be inclined to think that shipments are delayed due to the pandemic, if this company were not still ACTIVELY ADVERTISING THE SAME PRODUCT to be shipped within 30-60 days). The website is purposefully misleading. It appears they took our money and moved along. Now they want yours!!! All we want is an equivalent product or to get a refund so that we can BUY OUR CHILD HIS GIFT! (Sorry for shouting, it’s been 6 months and no one responds at all.) DO NOT DO BUSINESS WITH THESE PEOPLE. They will take your money and you will not hear from them again. We are out $2800. Heartbreaking! And...crickets! Posted to facebook. Next stop... we’re looking into it. A sad tale.

I placed my order, Gokarts usa communicated with me throughout the process. They answered all of my questions, and kept me updated on the order. They shipped on actual date, I believe it would have arrived sooner due to holidays. It came before the holiday, totally Awesome! Thanks again GoKart Usa, #I'llbeeback

I paid 3200.00 for a go cart November 2019 It ran great the first few months. Then It started having carburetor problems I called customer service they told me it was not covered in my 90 day warranty. I took it to a mechanic he replaced it and everything worked fine. A few months later again it started bogging out and didn’t have any power. I couldn’t get it to go 18 mph. I took it to a mechanic again he told me my rings are shot might as well junk it bc it needs a new motor. I called customer service and they said I could purchase another motor. I refused bc I haven’t even put 500 miles on it and have had nothing but problems out of it. Do your research before buying. These are China made and not worth the price. Don’t disappoint your kids like I did and throw $3200.00 down the drain.

I ordered my cheetah in mid august I didn’t get item until middle of OCT they kept telling me order will be coming in next week then the week after until not sure if this was there garage or what but I received my item from another company BV power sports and freight was delayed a few times which was not the company’s fault it happens I’m just glad the company was legit and I got my cheetah put oil and gas in it and I was ready to go I’m happy with product so far glad I didn’t get scammed customer service was nice and responded to my msgs fast and I bothered them a lot I’m happy with the experience just know that if you order something be prepared to wait 2 to 3 months for it but they are a legit and decent site thank you go kart USA and sorry for bothering you guys so much but I’m happy overall I’m sure COVID had impacts as well thanks !

Need to order a replacement Carburetor for the Titan Engine I purchased in 2017. Problem is, there is no way to talk to a person on the phone. All phone options refer you to the website. On the Website There is no way to get the part number for the carburetor. I tried a live chat and that was the worst customer experience I have ever encountered. The live chat agent was Zero help and told me to google the engine and try to find a part number. What kind of business is this? Website does not have a way to find a part number, Live Chat agent is zero help and can not give a valid phone number to talk to a real person. In fact the Live chat agent told me he did not have time to scour there parts system because he / she had other customers to chat with at the same time as chatting with me. Unbelievable!