GoKarts USA®Reviews of gokartsusa.com

Service is horrible. I place an order on November 23, 2020 for $227 worth of parts for a used Trailmaster gokart I had bought. The status of my order changed to “Ready to ship” on November 30 and they charged my debit card at that time. It is now January 18 and I still don’t have my order, and have had no more communication from them. I have contacted them twice now and have not gotten any answers. Now I just want to cancel my order and look for the parts somewhere else, but am having trouble getting anyone to help me with that. One customer service representative I spoke with said I needed to cancel the order logged into my account on the website. I logged into my account and it does not give me the option to cancel the order there. I tried calling back in a few minutes later and then they were closed at 1215 pm CST. If you like to spend money on orders and not receive them then they are great.

My friend ordered a torque converter from these clowns five months ago. Every time he calls he gets the same run around about how they are waiting for this part or that part to finish building the torque converter. I understand your covid stuff saying it may take a month or two but how many months does it really take for a torque converter? You have his $189.00 and he has a long list of excuses. Total BS. Buy your parts from someone else. This company is a joke. Sincerely Dan from Michigan.

Miserable experience, the worst customer service I have ever dealt with. Ordered a GoKart on 12 Nov, as it was listed as in stock on the website. It wasn’t! Through multiple calls to the most in uninformed customer service ever, I find out I will either get my order fulfilled on Dec 1 or 8th, still with time for delivery for Xmas. My order changed to ready to ship on Dec 10th and then another endless wait. I spoke with Customer service and they said they have no idea when it will actually ship, that it is up to the warehouse. Zero knowledge about what is going on in the warehouse. I called back on Dec 18th, spoke to a young man in customer service where he told me flippantly that I probably won’t get it in time for Xmas. My status still said ready to ship, but they have no control or info about the warehouse! I asked for a refund. They said they have to check with the warehouse to make sure it didn’t ship, and if not, would issue a refund. It is now Jan 9th and still no email stating I am refunded! In the meantime, I called my credit card company and told them about the fraudulent behavior. Hope this place goes out of business, do NOT buy anything from them, you will regret it!

I ordered a Taco Frijole mini bike in early December, I was afraid based on previous reviews that I may not receive my item in time for Christmas, I called customer service & was told I would get a call back with ETA on shipping & tracking info. Within an hour I received a call from Ruly, who promised the bike would arrive prior to Christmas & provided the tracking info. When we received the item, several parts were on back order & again Ruly promised they would be shipped free of charge as soon as they were in stock. Sure enough, within a week they were shipped & Rulu provided tracking info. When I had technical questions about parts Ruly got the info I needed & followed up with me. I don’t know what GoKarts USA was like in the past, but they’ve completely turned things around & I wouldn’t hesitate to order form them again and recommend them to others. Thanks again Ruly!

Ordered vk1 kid kart. Took 2 weeks longer to receive than was told. Upon arrival almost all parts are loose. Front end is way out of alignment. Wheels pointing in different directions. Rear axle doesn't spin. Chain to tight. Sprocket not aligned with each other. Brakes are locked up. Not allowing rear axle to spin. Front and rear bumpers don't line up. You can't even bolt rear bumper on. Had to cut brackets off and re weld bumper. Very disappointing in this product. Highly recommend looking else where. Go ahead and spend the extra money on something better.

I should have read the reviews here first. Ordered a go kart for the kids for Christmas on November 28, 2020. Made sure I ordered one that was listed on their site as "in stock". Have since received several email stating the order is ready to ship. But alas nothing has ever shipped and the kids' Christmas is ruined. Have tried the endless feedback loop that is their useless chat bot. Worthless. The bot suggests sending a text message. Tried that as well, with no response. Turn and run the other way rather than doing business with these people.

Ordered our go kart 6-7 weeks before Christmas and here we are days before the big day and it still has not shipped! It’s been “ready to ship” for weeks! It’s hard to get ahold of anyone and when u do they are young and not knowledge and offer no details on your order. We offered to rent a trailer to go get it just so our kids would have it by Christmas and they won’t even let us do that! By far the worst company I’ve had to deal with. We are canceling our order and going to a local dealership, do not spend your $ here.

HORRIBLE CUSTOMER SERVICE. I ordered a go kart and a motorcycle on 10/25 and they said the Go Kart was backordered until November 9-13th. I got the motorcycle but need the Go Kart for Christmas. They confirmed on 12/1 that I had nothing to worry about and it would be here before Christmas. There text updates are terrible. You sit on hold for terribly long times. When I finally got a hold of someone (Ruly), he had no idea that I received the motorcycle and no idea why my order hadn't been shipped. They said they had just received the Go Kart I ordered, but 2 days later and still no update, no shipping confirmation. Here is 7 days before Christmas, I have no answers. Ridiculous! Buy somewhere else. Updated 12/21- After leaving 2 messages with their front desk, several text messages, and emails, I received a text message saying "there has been a slight delay in fulfilling my order." What a joke. The lack of communication and the ability to get answers is the worst I have ever experienced. When I spoke to the receptionist and stated I had spoken to Ruly before, she laughed and said that was amazing I even spoke to him. Ruly needs to be fired. Updated 12/22, still nothing, starting the chargeback process through Paypal. 12/31- still no communication. DON'T USE COVID AS AN EXCUSE FOR NO COMMUNICATION!!!! You can help that! WORST COMPANY EVER! Update 1/7/- Just got my refund through the paypal claim. Still no communication from Go Karts USA. File credit card chargebacks and paypal claims. It's the only way they will get their act together and hopefully lose the ability to charge that way. 3/26 Your reply doesn't address anything. Even during the Pandemic you weren't living up to your commitments. I was told several times I didn't have anything to worry about as long as my order was placed before 12/1. No one would call me back. You don't deserve anyone's business. Your fake reviews to try and balance all the bad reviews coming in are pathetic. I read everything, your response is robotic and doesn't even match my complaint. Hope you go out of business. Your new reviews are fake.