GoKarts USA®Reviews of gokartsusa.com

I bought a Trailmaster Blazer 200R before Christmas which was supposed to be a Christmas present but did not get it until January thanks to COVID. The brand new lead sealed acid battery died after the first week. Called customer support and they claim its considered wear and tear so its not covered under warranty even though its BRAND NEW! Also the choke cable does not open fully when you pull it. Not happy with this company and they DO NOT stand by the product they sell!

Customer service was quick to help with any questions I had about the scooter I was interested in getting and they were very friendly too!

Our family friend brings over his buggy from time to time for us to enjoy, and we love it! Feels great and we haven't had any issues with it.

They sent me a POS. After 30 minutes of runtime, the engine died. Their warranty process is a joke, now I'm stuck with a go-kart that doesn't run. I have spent countless hours trying to get them to fix or provide me a replacement engine. Running back and forth to small engine mechanics. I'm so pissed off. DO NOT BUY THE CRAP THEY'RE SELLING.

We waited a long time for the gokart to arrive only to find the paint all messed up because it was boxed with wet paint. On top if that we were supposed to her gloves and goggles and didn't. To top it off, I have called left messages, and even emailed I haven't gotten any response.

I will NEVER order from this company again! Ordered in December.. thru various emails and text messages was told Kart would ship this week or next week.. status says order is being fulfilled.. yet when I messaged them they are now saying mid To late April before my daughter gets her Christmas gift. RIDICULOUS!

I ordered an item for my son since the company had good reviews. I learned after 30 days later that the item would not arrive until March. I wasn't notified until I called and sent a text. Now, they are not willing to give me my refund. I am livid with the fact that I spent money on something I will not receive and can't get my money back. I would give them no rating but can't do it. They get 1 star from me!!!!!!!

A go-kart was ordered for my son November 2020. It was delivered quicker than expected so things were off to a good start. Once it was delivered, we had a mechanic (someone certified and with experience) put it together. It's all put together but GoKarts USA sent the wrong throttle cables so the go-kart is not drivable. My husband has been in contact with them multiple times and 6 weeks later, we still do not have the correct parts. We have been told that we cannot return it since we took it out of the box. How can we know that there is an issue if we never take it out of the box? GoKarts USA basically took almost $2000 from us. They have our money and we have a go-kart that is not drivable. The very least they could do is send us the correct parts that should have been delivered when the go-kart was delivered. Buyers be aware!!!!! I will never buy from them again.