GoKarts USA®Reviews of gokartsusa.com

I purchased a go kart from them. It arrived in a damaged crate. The crate had been impacted so hard that it bent the metal cage and forced the go kart back and broke the rear hold down. It bent part of the steering rack. After assembling the go kart (I am a retired mechanic) oil leaks from the bottom of the crankcase, and when you turn the fuel valve on fuel pours from the carb overflow hose and bowl vent. I contacted them and after promises to correct the issues, they simply stopped replying. I asked for contact information for whoever handles the warranty and was told to google it. I have a worthless piece of junk and they have nearly $2000 of my money. Avoid these thieves. Next step is the BBB and then on to court.

Hands down, this is the worst purchase, from the worst company, I’ve ever made. Purchased a go kart that was delivered to me in late-November of 2020, & as of May 6, 2021, the kart still isn’t “complete.” It was shipped with a broken headlight, various missing nuts, washers, & an incorrect throttle cable. I notified the company with pics & all via email (because no one ever answered the phone calls), only to be ignored for a month & a half. I reached out again to ask for a refund because the lack of customer service for a no-go kart was unacceptable, & I finally got a response saying that a refund was impossible due to me “working on” the kart. By “working on,” they meant the certified mechanic’s assembly of their product (as instructed by the website in order to avoid certain warranties being voided). Feeling damn near hopeless, I just kept reaching out (pretty much weekly at this point). FINALLY, we received a replacement headlight for the broken one originally sent out, but I’m still being told to “hurry up & wait” for the correct throttle cable. I detest this company. I detest their “product.” I detest what they refer to as “customer service.” I hope they never make another penny. This review is only the first of my efforts to see them go belly up if this matter isn’t corrected. Half a year of nothing but taking my money... The Worst.

Crap service sent the wrong part no resolution. Stay away from this company.

Place absolutely sucks! Will not buy anything there. Cannot get a hold of anyone ever. Place an order took two months and delivered to the wrong address. I called 15 times a day no response. I called the carrier 5 times to switch my address and confirmed off the ship label and still they delivered to the wrong address after sitting in their warehouse for over a week. So frustrated you can’t even get parts for the products you buy and when you click on help tab or warrantee it just takes you to an icon page you can’t click on. If I can give a negative star I wish I could. I have submitted request after another and nothing in return. I was even given the wrong tracking from them where it was corrected by mistake when I called the carrier for an update to find it was still in Texas after a month of ordering they still haven’t picked it up. Absolutely 💯 a joke of a joke. I just wish they’d call back so I can get a lever for my Egl a15 choke set up. It’s on the handle bar not on the carb. Came broken as well as a bunch of bashes and scratches.

This website has NO CUSTOMER SERVICE. Artificial intelligence and can't contact anyone. What a terrible business idea.

Was really looking forward to the frijole frame until i got it with terrible welds! Gotta mess up the paint job now to fix someones work,sad to see this kinda job done on a made is USA frame

Did not help after item pick up by people delivering. Item suppose to be here today and nothing. Been talking to shipping place they are the only ones to help. This place is a joke and horrible!!!!!

I’m very happy with my dirt bike got it faster then I expected no issues at all. Only thing is I still haven’t received my free gift with my order. I reached out to them several times through text and live chat got the same message each time “ i will get an email shorty with the tracking information” never happened I’ve had my bike over a month. I’m pleased with the bike but the amount I spent I was offered a free gift I expect that free gift.