GodivaReviews of godiva.com

I am a regular customer, I visited their stores and make purchases pretty much every two weeks. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. I contacted Godiva get me a replacement order and they refused. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. Very disappointed !

Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. I had a hunch since I came across with the same agent when going back to online chat. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. And just to cancel the order took another long time. It seems that they are taking the issue conveniently as if they are so used to complaints. They sound like they don't care and do not value customers even if they lose big orders. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! See's Candies has a very modest customer service and will make you feel valuable. Additionally, they do no charge shipping cost specially on big orders. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's.

I have been charged 3 times for 1 item. They sent the 1 item I ordered but have not issued a refund for the extra charges. I have had no response over email and no one is answering the phone. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. I cannot believe there is no one who can help me. This is one of the worst cases of customer service I have seen. If someone could get back to me on here that would be appreciated. But I expect to be ignored here too. How businesses can get away with this I don’t know!

It will arrive late. Ordered two weeks before Halloween. They mailed the package November 2nd

I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. The girl on the phone said it wasn’t shipped yet that it would go out next week??? Are you kidding me? It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off!

I ordered Godiva chocolates, via Amazon, for a relative's birthday. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. It's now been a week & I have had no update. The birthday is past. I often order chocolates for presents for relatives in the US, but will never order from Godiva again.

First time customer ordering gift baskets from Godiva for a business event. They waited an entire week to tell me my order would be 2 weeks late.. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. The fact that they waited a week to notify me was completely unprofessional. Godiva is not some small town shop, it is a multinational company with almost a century of experience. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. This is unacceptable, you lost my company's future business. I went with lindt instead.

I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. I called and they want me to just re-order the items as if nothing happened. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. I feel that’s a load of crap & will never shop with Godiva again. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Godiva has lost 1 loyal, faithful customer. 😡😡😡