GodivaReviews of godiva.com

So god damn expensive, been buying for 20 years for relatives, usually can find discount for, but its ridiculous $2.75 of $3.00 per piece and I guess the quality of product is going down with different ingredients. Elimination of coffee and hot coco ...

Always loved Godiva chocolates, shakes, and assorted items. TOTALLY screwed up all their sales, marketing, and presence with this closing of stores AND simple lack of product. For years, our family (not just I, the family) drank hot Godiva dark chocolate. Still on website, still on Amazon, still on Barnes & Noble website for purchase at stores, NOWHERE TO BE FOUND. If Godiva is going to go bait and switch, then it is unfortunate. Even if seasonal sale may understand (holidays, Thanksgiving). Chick-fil-A does well with Tortilla Soup (only after October through Jan). At leas present a "dark chocolate" (70% or more) health option. ... crickets. This is how a great company go into executive options decline and money extraction for bonuses and consumer brand draining disappearance. Good luck, Ghirardelli may bury it yet.

I ordered three 8 piece truffle boxes ($22 per box). You say they were delivered but they have never been received. Can this be fixed?

Placed an order for some overpriced chocolate for a birthday present. The delivery bounced back, despite people being home at time of delivery. The company didn't advise that the delivery bounced back and then wouldn't allow me to pick up instead. Finally, they refused to pay any refund despite not delivering anything. Avoid this company.

Ordered limited edition chocolates but due to hot weather they came melted and damaged. Customer service was excellent. Email was responded to immediately, refund was processed and complaint was resolved within the hour. Very impressed with their quick response.

Paid $40 for one day delivery and it didn’t even make it out of the town it was being sent from. Will never buy from Godiva online again. They couldn’t care less for customer satisfaction. Order at your own risk.

Ordered chocolates for valentines day with extra paid 2 day shipping. Package label printed on 2/10. On 2/12 (expected delivery day), order still hasn't been given to the carrier. Godiva only offered a shipping refund. But would not give me a full refund. I have no product (or worse not gift for valentines) and they have my money. Truly poor service. Won't ever buy from them again, no wonder all their stores have closed.

I completed in error when thinking I was just going to tge screen to check if the discounts promised were showing. But after pressing that button I got a congratulations on my order. I immediately sent an email requesting cancellation. A short time later a rep named Jonathan replied saying an order could not be cancelled even though it hasn't been shipped. I responded again via text to cancel the order. Have not heard back. Order site is very deceptive. Avaiod this site.