GodivaReviews of godiva.com

So god damn expensive, been buying for 20 years for relatives, usually can find discount for, but its ridiculous $2.75 of $3.00 per piece and I guess the quality of product is going down with different ingredients. Elimination of coffee and hot coco ...

I ordered three 8 piece truffle boxes ($22 per box). You say they were delivered but they have never been received. Can this be fixed?

Placed an order for some overpriced chocolate for a birthday present. The delivery bounced back, despite people being home at time of delivery. The company didn't advise that the delivery bounced back and then wouldn't allow me to pick up instead. Finally, they refused to pay any refund despite not delivering anything. Avoid this company.

Paid $40 for one day delivery and it didn’t even make it out of the town it was being sent from. Will never buy from Godiva online again. They couldn’t care less for customer satisfaction. Order at your own risk.

Ordered chocolates for valentines day with extra paid 2 day shipping. Package label printed on 2/10. On 2/12 (expected delivery day), order still hasn't been given to the carrier. Godiva only offered a shipping refund. But would not give me a full refund. I have no product (or worse not gift for valentines) and they have my money. Truly poor service. Won't ever buy from them again, no wonder all their stores have closed.

I completed in error when thinking I was just going to tge screen to check if the discounts promised were showing. But after pressing that button I got a congratulations on my order. I immediately sent an email requesting cancellation. A short time later a rep named Jonathan replied saying an order could not be cancelled even though it hasn't been shipped. I responded again via text to cancel the order. Have not heard back. Order site is very deceptive. Avaiod this site.

Worst customer service. I order truffles on the 13th of January and I still haven't received my order. When someone finally got back to me on the 22nd of January they said there was an issue with the address, what a load of crap. Do not order from this company!!!! Not sure what the chocolate in their stores taste like but this whole online business has been a nightmare. Never have I had such a bad experience with a company. There is no number to contact so you're at the mercy of the customer service staff via email. Worst experience ever!!!!!!!!!!!!!!!!!!

Truffles are smaller than truffles in previous years and there are fewer truffles. Not the same quality as past years. Do you think customers would not notice that they are getting less for more $? Count me out as a customer. You must be trying to maximize profits but in the end you will end up loosing customers. I will not purchase again. Lots of competitors offering better quality and value.