GodivaReviews of godiva.com

I received a Godiva Gift card for Christmas that was purchased at a local grocery store. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. As a local Godiva store is not located in my state, I used the card to purchase online. My gift card number would not work. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. Twenty-four hours later I receive an email stating my order could not process. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. This card can ONLY be used at local Godiva boutique stores. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. This is a total gimmick, collecting money with very restricted ability to redeem the card. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." I advised her I would be submitting this as a poor company review online. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). If my card is not received she will charge my account. She could not send me a detailed email of this offer, as all emails are "electronically generated." She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). Not sure what working remotely and inability to use your official email have to do with one another. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. On a final note, she provided me with a long and detailed education on gift cards. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. Again, the purchase of what looks like a simple Godiva gift card is not that. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card.

I have always held Godiva in high regards. To my dismay, they do not deserve that consideration. I placed an online order and cancelled it 7 HOURS later. I called Godiva and spoke to Veronica (she said that she is a supervisor). Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. If you cancel an order with Godiva, they WILL NOT notify your bank. It is incumbent upon you to do so. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. This is unconscionable. I have spent HUNDREDS of dollars on Godiva – never again.

Just received two boxes from my son for mother's day. Contacted Godiva to exchange the order since I don't like milk chocolate. They won't exchange them,! I'll never buy from them again!

If I can give a zero star, I definitely would. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. I will never ever order from them again!

I placed order 1003757842 and it took a week to ship. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. Stay away from them!

best place for those who enjoy delicious chocolate. me and my wife love all their products!!

Frankly the regular supermart sells better chocolates. Got a gift set and the chocolate tasted was more like 'meh'. The packaging was miserly, a hamper had only one pretzel and three individually wrapped chocolates. What a shame to sell such a low class package. They used masking tape to hold the 3 small chocolate package to a copper vase (painted) and when I removed the tape the copper paint came along with the tape. Horrendous!!!

We visited Godiva in Meadowhall today for the first time and it will be the LAST TIME! Customer service was shocking!!!! We spent £27 originally. Then they brought everything to the table and placed my latte right at the edge of the table, I reached over and the latte spilled without me even taking one drink of it. The guy who was serving us brought some blue roll and we asked for another latte to replace the full one that was spilled. I waited 10 minutes and had to go up to the counter in the end to get it where they told me I would have to pay £6 for another or wait another 5 minutes to speak to a manager who probably wouldn’t have replaced it for free anyway 😡. I think if they carry on with this kind of service it won’t be long before people stop paying for over priced products and bad service. I will now be taking my custom to any other cafe than this one.