GodivaReviews of godiva.com

Appalling performance and customer service! Placed order 05/02 for next day delivery - still not been delivered (15/02) - contacted Customer Services twice - not interested. Have requested refund but no response so have put them on 7 days notice. I will never buy their products again.

Save your time, money, and trouble... ordered chocolate on Feb 10th overnight was supposed to come in on the 12th. Get a notice it won't be in untill the 15th. Okay the stinks ,just give me my money back. No such luck,customer service said I have to wait untill it gets delivered, and I have to write a note for ups to return to sender. And when they get it back,they will refund. Read the reviews,horrible customer service,never again

Order 3 large chocolate boxes on 2/8/21 for Valentine’s Day. Tracking shows items shipped 3 days later on the 11th and tracking shows they won’t arrive until the 15th. I’ve called the customer service number twice, the first time I was hung up on and the second - I asked for a manager, but only got to speak to a rep, they offered me 15% off. I don’t want chocolates if they aren’t actually given to my loved ones on the 14th. They said for me to refuse package but if UPS ships item, it’s considered delivered and I’m unable to refuse ( I called UPS and asked them) I work during the day and won’t be home. If you can’t ship valentines chocolates on time, then don’t offer them to be shipped by Valentine’s Day.

The last #3 orders last one being this week. Tho it’s says perishable and overnight it doesn’t matter to GODIVA NOR FED EX!!! They just use the covid excuse too many packages etc... some advise do not send Godiva till next year hopefully they and Fed Ex will care then!!!!!

Godiva "hooks" in the purchase by guaranteeing a delivery date during the order process. Once the order has been placed, the delivery gets pushed back back to "unknown"... "Customer service" reps unable/unwilling to commit to delivery date. Numerous phone calls...Ultimately requested a cancellation by phone. Verbal okay followed by the rep sending, instead, an order "confirmation". Much confusion, customer service reps contradicting each other as to reason for delay...Finally received a cancellation confirmation after calling - again. The circus is in town.

Never going to buy again. Bought a Christmas basket as a present to my friend and never arrived. Contacted customer service about it and nothing was done. The person responding to my emails did not even write like a customer service should, and more like a teenager. A complete disregard in trying to find my package. I got refunded but my friend is still without her present. The cherry on top of the cake?? I gave this very same review on their website and it was moderated and never posted. Very very unprofessional behavior from a company like this. I could not be more disappointed and I will make sure to have my voice heard, either by other forms of review or with my close friends.

- Ordered box for 30/12 next day delivery. Didn't happen - Then advised would be delivered 31/12 - Later on same day, delivery pushed back to 4/1 - Then delivered 2/1 You cannot contact them by phone, you are just told that Mr Banana is unavailable. No reply to email or Customer Service form submitted. Can't say I've experienced much worse. Avoid

No delivery made on online orders with no information from Godiva at all. Despite 3 attempts to communicate with their customer service there has been no reply at all for now over 3 weeks. I do not recommend any online ordering !!