BIOVERSEReviews of gobioverse.com

I am currently using Bioverse, at times it has taken up to 8 days to receive a response. I signed up for a 3 month subscription, I am on week 10 now. After trying to find out when the renewal is online it did not say anything under subscription or next shipment as indicated on their website. Yesterday morning I noticed a charge of $289 for a one month supply, this charge was never authorized by myself. Several hours later I received an automated text stating that I was shipped a one month supply so I wouldn’t run out and implied I did not complete checkins when I received them. I sent a message yesterday at 5:24pm with no response. This charge was never authorized, as the website even shows I have a 3 month subscription to be renewed on Feb 13. So I’m being charged $289 just to hold me an over for a month because Bioverse can’t send my shipment when it is due. Yet I have the option of changing my refill date on Feb 6, First shipment was 10/12. **Bioverse Response** I never agreed to a one month supply it was set up from the very beginning as a 3 month subscription. I never replied back due to their unsavory business practices and reading other reviews. Found another provider where they aren’t trying to charge me more than was agreed upon when signing up with Bioverse. Beware of Bioverse and their business practices.

I am a bioverse subscriber and have had the WORST experience with them. They do not communicate at all and when they do it is to assure you that they are taking action on whatever you communicated to them about but they do not follow through. I have back and forth messages from communication attempts by email to their bioverse support and through their portal. Their phone line is also a dead end and never answers regardless of if you leave a message with contact information. My experience is that when I was due to receive a renewal for my medication I was provided options on a refill frequency and after making the selection and paying my rx went to a “pharmacy” where it has sat being “processed without a tracking number or any information on delivery or shipping. When I questioned this I was put back through the entire process of making my selection, confirming my selection and then receiving zero responses to questions or inquiries. Bottom line I question if this business is real or if it is a scam.

I did not “complete my purchase” but they charged my card anyway. This was an initial order. I tried to call and they apparently don’t have any customer service on the weekends but they advertise they are a medical company??? Tried to call Monday several times and they said heavy call volumes and use email. They would get back to me in 2days. Emailed with no response. I contacted American Express to dispute the charges. American Express told me it was a subscription service. I did not see that on their Facebook advertisement.

Item was processed quickly. Impressed with packaging. Product was cold. Instructions were clear. Just started regimen.

Terrible service send that kind of medication and no one has to sign for $702.00 dollars and the package is missing! Refused to resend it went through ups! And said contact the company that sent it so I’m out 702 dollars this is terrible who has that to waste ?? I’m not pleased at all and I feel they just want your money . They don’t care about how it affects us personally ! Not happy at all I think they should resend it and have someone sign for it !

So far so good. I'm on my third week and have had excellent and prompt communication from the MD/ARNPs. Medication is working as anticipated.

Bioverse told me to cancel my subscription by 12/23 or they would auto renew. I advised them everyday beginning on 12/20 that I wanted to cancel the subscription. They sent it anyway and charged my credit card. They won’t take responsibility for their error. I refused delivery and am still trying to get my money back.

I began using this company for my Tirzepatide back in August 2024. On their website they do state “cancel at any time” which is not true. I was initially charged $709 supposedly for 3 months supply of medication. As a client, you’re supposed to complete a questionnaire to make sure the medication is still right for you, and for them to adjust your dosage. Once they have your credit card information, they bill you $449 every month, regardless of whether you have completed your questionnaire or not and you cannot delete your card. I have gotten medication from them ONE time. I have had to dispute charges from them EVERY month and I have finally canceled my card because they keep charging me on a monthly basis. I have MULTIPLE emails from them about them escalating my problem, multiple emails with them stating I have canceled service and they will miss me, yet I was charged $449 in November and again in December and have not received any medication from them for either of those charges. Run, don’t walk, away from them. Any time you are on a medication, (especially an injectable med), an NP, PA, MD or DO should be closely following you, but that’s not the case with Bioverse. Terrible customer service and highly questionable business practices.