I had to go through the Better Business Bureau to get a refund. I signed up with this company and immediately they made a mistake on the dosage they started me out at 2.5 mg even though I told them on the questionnaire that I was already at 7.5 mg of my previous provider after literally months of back and forth arguing about the dosage I was able to get a refund. I had to right countless emails back and forth to the company and then take my complaint to the Better Business Bureau before they would actually apologize and give me a refund.
The biggest complaint was how hard it was to get a hold of anybody. And the fact that my emails were bounced around from representative to representative before finally a higher up in the company reached out to me to apologize and issue my refund. But once again not until after the Better Business Bureau complaint was filed.
Response from BIOVERSEApr 29, 2025
Hi Michael, we’re sorry for the back-and-forth you experienced. While we did offer free additional vials to correct the initial dosage issue, we understand your frustration and have processed a full refund. Thank you for your feedback.
LD
Leigh D.
Zero stars
Zero stars! The company is horrible to deal with. They dont deliver as promised and when you cancel, they say it's in there "terms and conditions" that you can't.
Beware of them!!! Joi wellness is great so is ageless rx. I only switched bc they dont deliver what i need to NC anymore.
Response from BIOVERSEMar 26, 2025
Hi Leigh, we’re sorry this experience didn’t meet your expectations. Your order has been canceled and your refund has been processed. If there’s anything else you need, our team is always here to help.
SL
Slecia
Quality…
Smooth ordering and professional product and supplies with fast shipping. Communication was good. They fixed a billing mistake they made right away.
Response from BIOVERSEFeb 6, 2025
Glad to hear it, thanks for sharing!
JL
Jodi L.
So far the experience has been easy to…
So far the experience has been easy to follow and good communication from Bioverse. I reached out feeling apprehensive about having my ID and CC information online with them, but everything is moving in the right direction.
Response from BIOVERSEJan 31, 2025
Glad to hear it, Jodi! Let us know if there's ever anything we can help with :)
PW
Patty W.
I’ve been on Simaglutide with Bioverse…
I’ve been on Simaglutide with Bioverse since the beginning of January. They are amazing to work with. Great at checking in and follow up!
Response from BIOVERSEJan 31, 2025
Thank you so much, Patty, that's what we like to hear!
RL
Randall Loop, LMT, LSH, O.
BioVerse has been excellent!
My experience with BioVerse has been excellent. Response's have been thought and cooperative to my personal experience and goals.
I started my journey to 30lbs weight loss around Nov. 20, 2024 and to date lost 20lbs. Side affects have been minimal and manageable.
Response from BIOVERSEJan 31, 2025
Thank you so much, Randall!
SB
sbcos
This is not worth your time hardly…
This is not worth your time hardly works I was on wegovy this can't even compare, Don't waste your money like I did, no communication, they take your money and run. Get the real deal wegovy its a pen not a insulin needle much better
Response from BIOVERSEMar 26, 2025
Hi sbcos, we’re sorry the results didn’t meet your expectations. Your subscription has been canceled as requested. If you ever have questions or want to explore other options with our providers, we’re here to help.
KO
KT O.
Meds are perfect, Bioverse has room for improvement
Update: I am now on my third vial of tirzepatide. Although the vials appear only 1/4 full, I was able to draw 275 units from each vial, which at 8mg per ml concentration (from Empower pharmacy), means each vial contained 22mg total. So there was more than enough medicine for 3 months, considering my dosage was 2.5mg weekly for month 1, and 5mg weekly for months 2 and 3. Keep in mind the amount you're injecting is tiny. I found the medicine to be very effective to suppress appetite and I lost about 25 lbs in three months. For reference, I placed my order on 12/31/2024, my meds were shipped on 1/8/2025, and I received my meds on 1/13/2025.
That being said, there are some negatives I will share. As time went on, I found Bioverse was having a hard time responding timely to my messages, including messages I sent to the doctor. I think this company would be fine for someone that is just looking to get meds, already knows what they're doing, and doesn't need much support from a doctor (this is my situation, so it's fine for me). But if you need close medical oversight, I would not recommend Bioverse.
Also, you should be aware that the legal environment for compounding these medicines is changing, which is impacting the pharmacies' ability to fulfil and ship orders. Basically, the FDA and big pharma (the ones that own the patents for the name brands of these meds) are trying to shut down compounding. Some compounding pharmacies are getting sued and/are shutting down, so the ones that are still operating are really backed up with orders. This is out of Bioverse's control, but they still should do a better job communicating about it.
My biggest issue is that Bioverse seems to initiate the processing of refills exactly on your renewal date. My renewal date was 3/31/2025 since I signed up on 12/31/2024. With processing and shipping times on top of that, there's a risk you could run out of medicine before receiving a refill. In my opinion, this is the biggest problem with this company, with the slow response times being secondary. I personally decided to source some backup meds from another company just in case.
Original Review: I've been taking compounded tirzepatide from this company for 2 weeks now, and it's working great! I don't feel hungry and I'm eating much less. I lost 5 pounds in the first week and I have not had any adverse side effects. The ordering process was easy and I got my meds very quickly. The price was also really good. I had sent a question to their customer service, and it was answered it right away. I feel like I was kind of taking a chance with this company, but so far, I am super happy. Hopefully things will continue to go well. If not, I will update this review!