GlossierReviews of glossier.com

great customer service!

Great products, real shame about the unnecessarily huge cardboard boxes and fresh air that they are shipping around the world!! A small padded envelope would have been fine to ship my mascara in rather than a box the size of a baby. This is now the second time this has happened with their products and not like I can easily buy them from a local department store or Boots. Really disappointed on their sustainability ethos.

Bought from glossier many times.Love their products,nothing bad to say.

Horrible company to do business with, and I never will again. I ordered back in early March. Three weeks later, and I still do not have a tracking number for shipping. They do not have a customer service telephone number, so you are forced to communicate with them by email. They take forever to respond, and each time they do, I’m getting a message that says “they are doing inventory, and thank you for my patience“ I actually needed this for a gift for an event that is already over, so I’m not really sure how “patient” they expect me to be . I’ve had to resort to PayPal now to try and get my money back.

Glossier has the best customer service of any company I have ever purchased from. They respond quickly they understand and are so helpful. These products are amazing and the customer service is top tier. I cannot recommend highly enough!!

Quite a fun store, I can see why so many influencers want to head here

Terrible company possibly fraudulent. Ordered back in oct 22, twice my product has failed to be delivered now seeking refund.

I have bought from them in the past and I liked the products I purchased. However, I reached out to the them yesterday with the following question:Are your products, particularly make-up made in China? Here is the response I received: Thanks for reaching out! Manufacture locations vary by product, and you can find this information listed on each products' packaging.If you're curious about a specific item and aren't able to check the details on the packaging, just let me know! I'll be happy to provide more details. I wrote back for a follow-up saying:Let me try a different way. Are any of your products manufactured in China? No response... The lack of tranparency is very unfortunate. Clearly they don't want to disclose the information. I guess I won't buy from them again. A company that tries to make it difficult to find information about their product does not deserve my trust. After reading several of the reviews, I am not alone