GlossierReviews of glossier.com

WORST customer service ever!!! Took 7 days to get back to me. No order confirmation, and absolutely no customer care. Can't believe how many 5 stars reviews they had???!! What the heck happened?? Because they SUCK.

Non existent customer service and no communication. My first experience with this company and it will be my last. Placed an order and NEVER received the items, I sent email after email (week after week) to customer service inquiring what happened to my order and would my money be refunded. It's not a small amount of money as it was several gifts for friends. I even emailed headquarters after not receiving any responses from customer service! Nothing, again no response! I am now forced to contact the BBB to try to get this resolved. Unless an order takes 6 months to receive, I was robbed of my money. What a shame this company has turned into. I read stories like this how it was going down hill but didn't believe them. Until I placed my order and saw for myself.

Made an account and ordered a product 2 weeks ago. I like to track my orders but now I can't tell if this website is a scam or not because it says my email isn't an account with them even though I have emails from them and when I even try to make a new account with that email the website just loads and goes right back to the "create account" page. Doesn't say the email exists or anything. Wouldn't order from them again and just hoping I even get my package!!

I’ve ordered the items but have not even had an acknowledgement of the order. I’ve emailed them twice and had no response and sent them a screenshot of the cash leaving my bank and going into theirs. On the strength of these reviews, I think I will call the bank and try to retrieve the cash.

Glossier has great products - good formulas/quality and pretty packaging. The 1-star rating is for their horrendous business model. Planned false scarcity and apathetic customer service will leave a bad taste in your mouth. Plus, Quo, a brand from the Canadian drug store Shoppers, offers comparable product quality and packaging, without the outrageous price gouging.

I’m a big fan of Glossier! I love their lipstick and lip balm, of course also the blush. Their packaging are simple and cute!!! Also, their Glossier “You” perfume is fabulous

If there was a zero review score, they would get it. Tried to use a personal discount code 3 times without success. Three times emailed them and told them of frustration. They invited me to unsubscribe based on my frustration. Basically they are a new company with a teenage fan base and they have no idea how to interact with grown ups. When their teenage fanbase moves on to pastures new, this lot will die a death because their products are mediocre in comparison to established skin care companies and teenagers are fickle, easily influenced bored quickly.

Absolute zero response from the company regarding an issue with my order. Original email sent on Monday, it's Friday still no response. I'm starting to think this is a scam. Avoid