GlossierReviews of glossier.com

(UK based here) I've always ordered bits from Glossier and even popped into their London store and the customer service is always so helpful, quick and they really do their best. The products are clean ingredients, fun and definitely a staple to try for everyone!

I'm new to glossier but have heard alot about it so tried out their lip balms (rose, Cookie dough and cake batter) I like the pink packaging it came in and the balms are lovely so would purchase again. Knocked down one star as I thought it would be bigger considering the price and you have to warm it up each time as due to the cold weather it's a struggle to squeeze it out of the tube.

lovely products. I recently bought some glossier balms and they’re so hydrating and great quality. I just wish they’d restock Swiss miss and cherry balms because they are so good!

I bought the cloud paint, brow gel and lip gloss. I have given 3 stars as I like the actual products but the packaging is poor quality especially given the price point. The cloud paint uncontrollably pours out the tube whenever it is opened resulting in a lot of waste product. The brow gel and lip gloss also feel very cheap.

I have been a fan of Glossier for a while.I first bought Perfecting Skin Tint + Stretch Concealer back in December 2019 and have been blocked ever since. The skin tint matches my skin perfectly and the concealer is amazing. Recently ordered a couple of items including the lip balms which smell amazing! The mango one 👌🏾*chef’s kiss* My experience with customer service has been amazing, Jessica responded to my email in an timely manner and resolved my query fairly quickly. Would I recommend Glossier? Absolutely Will purchase from Glossier again? Heck yes!

I ordered items on 24 Nov from Glossier UK. Items were sent with incorrect Customs details, and the shipping company would not release them without an update from the company. Have emailed Glossier repeatedly with no response, and now I see the courier company has shipped it back to Glossier. Without any reaction from Glossier, I cannot get a refund or have the items delivered. Shocking service from a company I have engaged with multiple times beforehand with no issues. Update: Glossier finally reached out after 10 days and the individual assigned to the case worked hard to resolve the issue with the items finally been delivered 32 days after ordering (I’ve updated to two stars as the customer service representative was so helpful).

Outstanding customer service. Quick responses and very willing to help!

December 12, 2022 Glossier is very hyped and I get it, their products look cute and serve their functions well. However, the snail-mail method is LITERALLY next-level slow (think the early 1900s) - honestly causing my disappointment in the brand. I ordered on November 28 and my package still hasn't been shipped out (today is December 12). My order is GL14696105. Realistically, I know it's the cause of Black Friday sales and Cyber Monday sales that are causing the companies to ship out later, but every order I placed after this has already arrived by now. I know this one makeup company that is known for super slow delivery as well, and I ordered it a week after my Glossier order, and it already came today. While waiting for my order to ship out, one of my products went out of stock - I was anticipating this as I emailed a week ago on when they'd ship and they said: "it was still being processed at the fulfillment center". *Insert eye-roll*. They've refunded that, which is great, but I really wanted that product. I decided to give it another week for them to ship out my order. This was my first purchase and will be my last. Horrible services, and too slow to be considered acceptable. This isn't some small-scale company - they can do way better than this. Don't shop from this company if you want your stuff to arrive on standard time (that being 5-10 business days). It's been 11 business days/15 days of them not shipping out my order. Customer service is of no help either. Now I'm just worried if other products will go out of stock while they relish in delays. :/ December 20, 2022 Officially fed up with this company. I still haven't received the order and the holidays are so close. This experience left a bitter taste in my mouth. Never will be ordering from this company, NEVER again. I've had an overseas shipment come in faster than this snail mail company. The fact that I'm in New York and they're in Illinois, and it's taking almost a month to get my stuff - I'm not even sure I'll be getting anything. Why is this company even hyped - I'm SO confused.