GlossierReviews of glossier.com

Don't order from glossier Belgium. I ordered 20 days ago and have tried to send emails to their various 'customer support' emails on their website and the one that is stated in the automated mail of the processed order. None of their emails on their website are real, I get sent a mail delivery fail that says the mails are not in use. zero customer service and still no automated update on my package. I recommend buying the products from a different website that isn't glossier itself... . I was very excited to try the perfumes but I fear it's either lost in some kind of void or that it's a scam.

If I could give zero stars I would. I purchased a balm dotcom lip balm and it has now turned into oil. It is unusable. I emailed glossier directly and stated my concerns about their product and they told me to put it in the fridge and massage it. I have tried this multiple times and have had no luck with fixing my lip balm. After expressing to them that this did not work they told me that they can not help me further as I purchased the product at sephora. I sent my batch code to glossier as asked and still have had no help. I can't comprehend why I am being sent to sephora when sephora did not make the product, glossier did. This is not a sephora problem, this is a manufacturing/product defect. This making it feel like glossier does not stand behind their own product as they just kept trying to hand off the case to sephora. This is really dissapointing to me as I was a huge glossier fan but this customer service has not been very reassuring. I want to shop at a company that stands behind their products and aims to make things right. I should not have to feel like a ping pong ball being passed between two different companies with little to no resolutions. Either the product formula needs to be fixed or the customer service procedures need to improve because this was far from an easy experience. It is frustrating and exausting going back in forth with people that aren't willing to help. In the end I got offered a 15% off coupon to glossier to "re-purchase" the product. Unfortunately this is nothing to me as it will just barely cover the tax and most likely will not cover the shipping (no in-store glossier near me except for Sephora). In addition, why would I want to purchase another balm dotcalm lip balm with my hard earned money if I am unsure whether this will happen again. I am still unsure whether this is a one off bad batch occurance or if this is a common issue The glossier team never addressed this with me as they ended the conversation after I was offered a 15% off coupon. It is not like people have a lot of disposable income currently with the rise in costs. Please for future stand behind your products and make things right when there is a malfunction with your product because many people including myself will be less inclined to purchase glossier products if they are prone to becoming defective and the glossier team has no interest in fixing the problem or interest in customer satisfaction.

Can’t trust their reviews. I have the Glossier You perfume which I love so when in needed new hand cream I decided to buy the You version from Glossier. It was absolutely vile, smelled nothing like the perfume, almost vomit like. I decided to leave a review on the website in case others ended up spending £20 on something that smells awful. Despite me verifying my review as soon as I got the email, my review never made it to their website. I know they publish negative ones but it makes me think they are not publishing all negative ones which skews the rating of the product. Very disappointed and won’t be buying from them again. Unfortunately I’m out £20 because I don’t want my hands to be greasy and smell of vomit.

Such a bad experience. While I’ve previously shopped online with no issues, this was so bad that I will not be shopping there again. I ordered a couple of items from the webshop and waited very patiently. After having waited for about a month(!), I had to spend time reaching out to the customer service team. They then sent a replacement package (that they had the nerve to call “complimentary”), that I then had to wait additional time for. And then, once a package finally arrived, an item was missing. They refused to send this item and instead gave me a $5 voucher – essentially an empty gesture, seeing as I would then have to spend more money on their site – not to add that shipping alone is more than twice that amount.

I was very apprehensive about buying face foundation online but Glossier stretch fluid foundation got great reviews so the colour match service led me to buy the foundation. For years I have used Chantecaille future skin in Alabaster so entered that on the colour match. I was advised to buy the Glossier fluid foundation in light 2. This arrived a few days ago and to say it is not a match for my existing foundation barely begins to state the reality as frankly it is NOTHING like it at all and is unusable as it is far too dark. This purchase was a total waste of money and I was badly misled by Glossier’s colour match. It really amounts to misdescription to call it colour match. I would like to upload photos showing my Chantecaille shade against Glossier light 2 but cannot see any way to do this.

I recently bought a sweatshirt from Glossier. I am a size small in every brand so I ordered an S. When it came it was huge, so I wanted to return it to get an XS. They sent me a very distasteful email saying they can’t do returns and to “pass it along to a friend” instead. This so disrespectful to say as I won’t just throw away an overpriced item just like that. NO WHERE on the product’s page does it say there are no refunds at all. After a lot of searching I found it on an FAQ page. This is false advertising and TERRIBLE customer service. I was a big fan of Glossier for years, never again…

This company is a total scam. They take your money and never ship the products. When you contact customer service they send the same canned emails about not being able to locate the order number, even when the order number is provided. I would stay away from ordering from them.

Not at all happy have been purchasing for years. Spent £155 on perfume and a silver makeup bag for daughters birthday - when it arrived same day I asked for a return only of the silver make up bag as it was not quite what we expected - but customer service said I could not return it and I should have read the returns policy. They suggest my daughter should give it instead to her friends (!) £55 is a lot of money for make up bag, if I had known I could not return a makeup bag I would not have purchased. So buyers beware. This has entirely put me off ever ordering again from Glossier - they should do better.