GlossierReviews of glossier.com

I hate leaving bad reviews, but like the refund took weeks to actually process which is unacceptable for a company this size. Won't be ordering from them again.

To be fair, you know I got charged twice for the same order and now I'm out of pocket with nothing to show for it. Hope they fix this.

Don't order from glossier Belgium. I ordered 20 days ago and have tried to send emails to their various 'customer support' emails on their website and the one that is stated in the automated mail of the processed order. None of their emails on their website are real, I get sent a mail delivery fail that says the mails are not in use. zero customer service and still no automated update on my package. I recommend buying the products from a different website that isn't glossier itself... . I was very excited to try the perfumes but I fear it's either lost in some kind of void or that it's a scam.

I love the After Baume. Glossier describes it as a “puffer jacket for your skin”. This is a perfect analogy. The cream glides onto the skin and there is an immediate feeling that the skin is soothed, smoothed, and hydrated. I use this daily moisture barrier cream in the morning after cleansing and under makeup, and at night.

If I could give zero stars I would. I purchased a balm dotcom lip balm and it has now turned into oil. It is unusable. I emailed glossier directly and stated my concerns about their product and they told me to put it in the fridge and massage it. I have tried this multiple times and have had no luck with fixing my lip balm. After expressing to them that this did not work they told me that they can not help me further as I purchased the product at sephora. I sent my batch code to glossier as asked and still have had no help. I can't comprehend why I am being sent to sephora when sephora did not make the product, glossier did. This is not a sephora problem, this is a manufacturing/product defect. This making it feel like glossier does not stand behind their own product as they just kept trying to hand off the case to sephora. This is really dissapointing to me as I was a huge glossier fan but this customer service has not been very reassuring. I want to shop at a company that stands behind their products and aims to make things right. I should not have to feel like a ping pong ball being passed between two different companies with little to no resolutions. Either the product formula needs to be fixed or the customer service procedures need to improve because this was far from an easy experience. It is frustrating and exausting going back in forth with people that aren't willing to help. In the end I got offered a 15% off coupon to glossier to "re-purchase" the product. Unfortunately this is nothing to me as it will just barely cover the tax and most likely will not cover the shipping (no in-store glossier near me except for Sephora). In addition, why would I want to purchase another balm dotcalm lip balm with my hard earned money if I am unsure whether this will happen again. I am still unsure whether this is a one off bad batch occurance or if this is a common issue The glossier team never addressed this with me as they ended the conversation after I was offered a 15% off coupon. It is not like people have a lot of disposable income currently with the rise in costs. Please for future stand behind your products and make things right when there is a malfunction with your product because many people including myself will be less inclined to purchase glossier products if they are prone to becoming defective and the glossier team has no interest in fixing the problem or interest in customer satisfaction.

J'ai un crayon à lèvre acheté au pop-up à Paris qui a une super teinte mais qui a séché en quelques mois. Il est tellement sec qu'il se brise quand je le taille ou quand j'en mets et ne dépose plus aucune couleur.

Glossier is one of my fav brands, I love their beauty items, their merch and nevertheless their customer service - always there to help me. Love!

First time buyer on this site all good item arrived well packaged and within 3 days thankyou