GlokoreReviews of glokore.com

Response from GlokoreJul 6, 2026

We sincerely appreciate you for taking the time to update your review and share your experience. We truly regret the frustration you encountered with your LED Therapy Light Wrap and the delay in receiving a response to your initial emails. We understand how disappointing this must have been, especially after recommending our product to others. We're glad you were able to connect with Maricar and that a replacement has been arranged for you. Our goal is always to make things right whenever an issue arises, and we're pleased we were able to reach a resolution. Your feedback is valuable and helps us improve both our products and our customer support experience. We appreciate your patience throughout the process and the opportunity to restore your confidence in us. If you need any further assistance once you receive your replacement, please don't hesitate to reach out—we're always here to help.

Response from GlokoreJun 29, 2026

We truly appreciate you taking the time to share your experience, Colleen! While we're sorry that your mask experienced a charging issue, we're pleased that our team was able to resolve the matter promptly. Providing timely, attentive support is a priority for us, and we're delighted to hear that Maricar was able to assist you efficiently and arrange for your replacement to be shipped the very same day. Your kind words about our customer service mean a great deal to us, and we're grateful for the opportunity to make things right. We hope you enjoy your replacement mask, and please know we're always here if you need any further assistance.

Response from GlokoreJun 26, 2026

We truly appreciate you taking the time to return and share this update. It means a great deal to know that we were able to address your concerns and provide a positive resolution. Our team is committed to standing behind our products and delivering prompt, attentive support whenever our customers need assistance. We're delighted to hear that your experience with our customer service and product reliability met your expectations. Your updated feedback is greatly valued, and we're grateful for the opportunity to make things right. If you ever need assistance in the future, please know that we're always here to help

Response from GlokoreJun 16, 2026

Hi Tora! We appreciate you taking the time to update your feedback and share your experience. We regret the frustration caused by the issue with your original mask and any concerns regarding our replacement process. Our team has been in contact with you via email, and as discussed, a replacement unit has already been processed. We are committed to standing behind our products and working with our customers to find a satisfactory resolution whenever issues arise. We value the opportunity to make this right and look forward to hearing your thoughts once your replacement arrives. If there is anything further we can assist with, please don't hesitate to reach out.

Response from GlokoreJun 15, 2026

We appreciate you sharing your experience and are sorry to hear about the charging difficulties you've encountered with your mask. We recognize how frustrating it can be when a product does not perform as expected, especially after you've taken the time to troubleshoot with different cables. Your feedback regarding the inclusion of a charging cable is valuable and has been noted. Our team has reviewed your concerns and has already reached out with a replacement option as a gesture of support. We are currently awaiting your response so we can proceed with the next steps and help resolve this matter as quickly as possible. Customer satisfaction remains our priority, and we look forward to hearing from you soon so we can provide further assistance.

Response from GlokoreJun 10, 2026

We are sorry to hear about your experience and regret any frustration this has caused, Kelly. This is not the experience we want for our customers, and we would like the opportunity to review the issue further and work toward a resolution. To assist you as quickly as possible, please provide your order number and preferred contact details so our support team can investigate the charging concern. You may also reach us directly at (888) 899-8534, and one of our representatives will be happy to help. Customer satisfaction remains our priority, and we look forward to addressing this matter for you.

Response from GlokoreJun 9, 2026

We greatly appreciate you sharing your experience, Stella! We're delighted to hear that your Glokore product has helped reduce the lingering pain from your overuse injury and contributed positively to your recovery. We're also pleased that our customer support team was able to assist quickly when you experienced issues with your product. Providing prompt, effective support and working toward positive resolutions for our customers are core priorities for us. It's especially rewarding to know that you are happy with both the product and the assistance you received. Feedback like yours reinforces our commitment to delivering quality products and responsive customer care. We value your support and look forward to being here whenever you need assistance in the future.

Response from GlokoreJun 9, 2026

We greatly appreciate you sharing your experience, Jennifer! While we're sorry to hear that your skin was unable to tolerate the suction function of the Body Sculptor, we're pleased that our support team was able to answer your questions and provide assistance throughout the process. Our goal is always to ensure that customers feel supported and informed when using our products. When concerns arise, we strive to review each situation carefully and offer solutions that best meet our customers' needs, including refund options when appropriate. It's especially encouraging to hear that you found value in the device's other features and did not consider your purchase a waste despite the challenges with one function. Feedback like yours helps reinforce our commitment to responsive, friendly, and customer-focused service. We truly value your thoughtful comments and are delighted that our team was able to provide a positive experience. Should you ever have additional questions or need further assistance, we're always here to help.