GlokoreReviews of glokore.com

Response from GlokoreSep 24, 2026

We’re sorry to hear about your experience with your red light therapy mat and understand how disappointing it can be when a product does not perform as expected, particularly given the investment involved. We take product concerns seriously and make every effort to review each situation individually and work toward an appropriate resolution. We’re pleased to confirm that this matter has since been resolved, as confirmed through our email correspondence dated September 17. We appreciate the opportunity to address your concerns and hope the resolution provided has helped bring this matter to a satisfactory close. Your feedback is also valuable to us as we continue working to improve both our products and customer support experience.

Response from GlokoreSep 21, 2026

We’re sorry to hear about your experience and appreciate you bringing this concern to our attention, Nory. We understand how frustrating it can be when the care instructions appear unclear, particularly when they involve a device that should be handled carefully around moisture. We take your feedback seriously and would like the opportunity to review what happened with your device and determine the best way we can assist. Please contact our support team at (888) 899-8534 with your order details so we can look into this further and work toward an appropriate resolution. Your experience and feedback are important to us, and we want to do everything we can to address your concerns and help resolve the issue.

Response from GlokoreSep 21, 2026

We’re sorry to hear that the mask did not meet your expectations, especially regarding the fit, comfort, and areas of coverage. We also regret the frustration you experienced with the bonus item and enrollment process. We appreciate you taking the time to share your concerns and feedback. We would like the opportunity to look into your order and better understand what happened so we can assist you appropriately. We have requested your order and contact information and will be happy to review the details once received. Our goal is to address your concerns as thoroughly as possible and work toward a resolution that leaves you feeling supported. We hope to hear from you soon so we can assist further.

Response from GlokoreSep 3, 2026

We truly appreciate you taking the time to share your experience, Amie! We’re delighted to hear that Reyzelyn was able to assist you promptly and resolve the issue with your red light product. Providing responsive, personalized support is very important to us, and we’re glad you felt the difference of speaking with a member of our team rather than an automated system. Your recommendation means a great deal to us. We’re committed to making sure our customers feel heard, supported, and confident that we’ll do our best to make things right whenever an issue arises. We’ll be sure to share your kind words with Reyzelyn and the rest of our Support Team!

Response from GlokoreAug 21, 2026

Thank you for sharing your feedback, Michele. We’re truly sorry to hear about your experience, particularly the confusion regarding our phone number and the frustration surrounding the warranty process. We understand how disappointing this can be, especially when the product was received as a gift. We take concerns like yours seriously and want to make every effort to review what happened and find an appropriate resolution. We have reached out privately to request your order and contact information so our team can look into the details of your case and see what we can do to assist. We also appreciate you bringing the phone-number issue to our attention. We’re reviewing this internally so we can address any potential listing or linking error and make it easier for customers to reach the correct team. Our goal is not simply to apply a policy, but to make sure each customer feels heard and receives the best assistance we can provide. We hope to have the opportunity to improve your experience and work toward a satisfactory resolution.

Response from GlokoreJul 29, 2026

We appreciate you bringing your concerns to our attention and are sorry to hear about your experience. We take feedback like yours seriously and would like the opportunity to better understand what happened. To assist you, we've requested your order details so we can review your purchase and address any concerns as quickly as possible. Our goal is to ensure every customer receives the correct product and the support they need. We remain committed to working with you toward a satisfactory resolution and encourage you to respond to our request so we can investigate this matter further.

Response from GlokoreJul 29, 2026

We truly appreciate you taking the time to share your experience, Mery! We're delighted to hear that our support team was able to respond promptly and provide clear, efficient assistance in correcting your order. Delivering responsive and friendly customer service is something we take great pride in, and it's wonderful to know that your experience reflected that commitment. We hope you'll be just as pleased with your product once it arrives. If you have any questions or need assistance at any point, please don't hesitate to reach out—we're always here to help and are committed to ensuring you have a positive experience from start to finish.

Response from GlokoreJul 22, 2026

We appreciate you for updating your review and sharing your experience, Margery. We sincerely regret the frustration and inconvenience this situation caused. Customer safety is extremely important to us, and we understand how disappointing it must have been to learn from the product instructions that the device was not suitable for your circumstances after it had already arrived. As confirmed in our email correspondence, we have issued a full refund, and you were not required to return the device. We’re pleased we could reach a resolution that addressed your concerns. We also value your feedback regarding the product information, as it helps us evaluate how we can make important usage and safety details clearer for future customers. We appreciate the opportunity to resolve this matter and wish you all the best on your wellness journey.