GlobeInReviews of globein.com

Response from GlobeInFeb 25, 2021

Hi Dina, Thank you for providing this feedback and we apologize for this inconvenience. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 5 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. Once the CS Team does have an opportunity to review your issue, they will be able to get you the assistance you need and make it right. We sincerely appreciate your patience with us. Thank you, The GlobeIn Team

Response from GlobeInMar 3, 2021

Hi Martin, Thanks for leaving us a review. We're happy to hear that your shipment schedule has returned to normal. We are working diligently to do this for all of our customers and expect to be back on track by mid-March. We appreciate your support! Thank you, The GlobeIn Team

Response from GlobeInFeb 25, 2021

Hi Dawn, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We are also splitting orders to try and get items out as quickly as possible. This may result in some confusion as customers aren't receiving all of their items at once. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 25, 2021

Hi There, Thank you for providing this feedback. We're sorry to hear you've had a poor experience with our service and had to wait for so long for your orders. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 5 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. The best way to leave feedback that will be sent directly to the GlobeIn team is through this form: https://globein.com/maven-feedback. The GlobeIn team reviews feedback provided in this form on a regular basis. This link is also provided in our Community Guidelines in our GlobeIn Maven Community. Thank you, The GlobeIn Team

Response from GlobeInFeb 22, 2021

Hi there, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We are also splitting orders to try and get items out as quickly as possible. This may result in some confusion as customers aren't receiving all of their items at once. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 22, 2021

Hi Carrie, Thank you for providing this feedback and we apologize for the trouble you've had with our company. If you would like to provide specific feedback about your experience, we have a feedback form that our team reviews frequently. https://globein.com/maven-feedback We recently finished moving to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment for some of our customers. I'm terribly sorry to hear if you received a delayed shipment or damaged item. If you did receive a delayed or damaged item, please reach out to the customer service team. https://globein.com/contact While we have seen an increase in damaged items since moving to our new warehouse, most items are being delivered to our customers intact. Our fulfillment team is working to improve this and decrease the number of damaged items. Unfortunately, due to the fragile nature of the items we ship we cannot guarantee that every item will arrive in perfect condition which is why we will always replace the item if it's available or provide a refund or credit. You can learn more about this on our website here: https://globein.zendesk.com/hc/en-us/articles/115005598747-What-happens-if-I-received-a-damaged-item- Thank you, The GlobeIn Team

Response from GlobeInFeb 22, 2021

Hi Mora, Thank you for providing this feedback and we apologize for the delay in receiving your order. We're sorry to hear how frustrating it was to receive an automated email from us. We try to keep our customers informed of the wait time for a customer service response, to send updated information and share details about our most frequently asked questions. We've found many customers appreciate some information while they wait for a personal response. The customer service team has reported that your cancellation and refund was confirmed and processed on 2/23. We apologize for the delay in replying to your request. We've recently hired additional customer support team members and decreased our response time significantly. If you should need additional assistance, you can follow-up in the same ticket thread that you received assistance or if you would like to provide additional feedback you can do so on our feedback form. https://globein.com/maven-feedback. Our team regularly reviews feedback provided in this form. Thank you,

Response from GlobeInApr 21, 2021

Hi Joanne, Thanks so much for taking the time to leave this great review ❤️📦🎁! We are so happy to hear about your experience! Best, The GlobeIn Team