GlobeInReviews of globein.com

3.4613 reviews
Home Goods Stores
5255 Stevens Creek Blvd #379, Santa Clara, California

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GlobeIn

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About GlobeIn

GlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership

GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: globein.com
Website: globein.com
Category: Home Goods Stores
Location: Santa Clara, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: November 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About GlobeIn

GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: globein.com
Website: globein.com
Category: Home Goods Stores
Location: Santa Clara, California
Listed on Five Star Index: 2026

Courtney S.

Mar 9, 2021

This seems like a scam

This seems to be less of a legitimate business and more of a scam. They start with bait and switch - when I signed up by purchasing a particular box, I was told quantities were limited and I had 5 minutes to finalize my order. I did so only to be told that they box was not in stock. I was refused a refund and told not to contact them by the customer service rep. In the initial order, they overcharged me, which I only discovered by looking at my credit card as they do not provide a receipt or show purchase amounts on your account. I initially purchased a 3 month subscription - my account was deactivated before I had chosen 3 boxes. When I got them to reactivate my account, they would not allow me to select the box I wanted and had to go through customer service again, which takes weeks. I still have not received my November box, although according to the company they are up-to-date on order fulfillment. Quality of products is also disappointing and packing results in damaged items. I hope new potential customers read the reviews that are available on so many sites and avoid this company.

Response from GlobeInMar 11, 2021

Hi Courtney, Thanks for taking the time to send along your feedback. Customer feedback is valuable to us as it shows us where we need to improve. I'm sorry to hear you've had a poor experience. The customer service team shouldn't be refusing refunds, so if there's an item you have not received and would like to receive a refund for it, please let them know. https://globein.com/contact. Our current response time is about 4 days. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. We're very sorry to hear that you've been impacted by our shipping delays. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays. We've been told by our fulfillment team that we will be caught up on orders by March 15th, which we are still on track to complete. We'll be sure to take your feedback about your experience with our checkout and the availability of our products into account as we continue to improve the experience for our customers. Best, The GlobeIn Team

GlobeIn reviews

613 approved reviews, newest moderated first

Amanda
Mar 11, 2021
DON'T DO IT!!
This is possibly the WORST company I have ever dealt with in my life!!!! I have had many subscription boxes over the years, I am also a working professional and I run my own business. I cannot fathom ever having my business run this way. The products from the artisans are great, but the company itself is terrible!!! Customer service almost never responds and there is no phone number to call when things go wrong. I have never received a package that didn't have damaged or missing items. Everyone I know that has GlobeIn had experienced this as well. Products often come damaged, or they go missing, or shipments are months and months delayed. To give you an idea, I just received a shipment (in March) that I ordered back in October 2020. Another shipment I just received had ALL damaged items AND missing items. I have tried to reach out to customer service as I have spent hundreds of dollars on this company... And nothing. For weeks. If you're thinking of trying out GlobeIn, DON'T DO IT!!!! Buy from another fair trade company instead, there are plenty of others with the exact same products!!!
Response from GlobeInMar 17, 2021
Hi Amanda, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with our products and your experience with customers service. We've reviewed your customer service inquiry and it looks like our team member Brittney has been able to assist you. If you need further assistance, please follow-up with her, she's happy to assist you with any other questions or concerns you may have. While we have been dealing with delays in replying to customer service inquires, we've hired additional team members and are now replying to customers within 24 hours. Best, The GlobeIn Team
Jacqui R.
Mar 11, 2021
I'm loving each box
I'm loving each box. The items are beautiful and useful. Can't wait til I receive another box. Could we get a box for gardeners.
Response from GlobeInApr 21, 2021
Hi Jacqui, Thank you for taking the time out to leave a review📦! Your feedback means a lot to the entire team! We’re so happy you’re part of the GlobeIn Family. Best, The GlobeIn Team
Eileen R.
Mar 10, 2021
Not bad
Cons: Not fast. Pricing not excellent. Basket variety lacking aa bit Pros: quality of products. Not slow. Ability to choose individual items
Response from GlobeInApr 21, 2021
Hi Eileen, Thank you for taking the time out to leave a review and thank you so much for your patience and understanding with us during these trying times! Your feedback means a lot to the entire team! We’re so happy you’re part of the GlobeIn Family. Best, The GlobeIn Team
MICHAELA S.
Mar 10, 2021
I love almost all the items in my…
I love almost all the items in my boxes, the baskets are great and the spicea and teas i love as well. Would love some more variety.
Response from GlobeInApr 21, 2021
Hi Michaela, Thank you for taking the time out to leave a review❤️🧺📦! Your feedback means a lot to the entire team! We’re so happy you’re part of the GlobeIn Family. Best, The GlobeIn Team
Nancy K.
Mar 9, 2021
I enjoy my items very much
I enjoy my items very much. Baskets are beautiful. Love them so well made. The only down side some of my order items are taken a long time to come in. Got a double box . I ended up w/3 boxes of same. Might have been my mistake. Emailed I have no idea how to return might be just as easy to keep it.
Response from GlobeInApr 21, 2021
Hi Nancy, Thank you for taking the time out to leave a review❤️🧺📦! Your feedback means a lot to the entire team! We’re so happy you’re part of the GlobeIn Family. Best, The GlobeIn Team
Courtney S.
Mar 9, 2021
This seems like a scam
This seems to be less of a legitimate business and more of a scam. They start with bait and switch - when I signed up by purchasing a particular box, I was told quantities were limited and I had 5 minutes to finalize my order. I did so only to be told that they box was not in stock. I was refused a refund and told not to contact them by the customer service rep. In the initial order, they overcharged me, which I only discovered by looking at my credit card as they do not provide a receipt or show purchase amounts on your account. I initially purchased a 3 month subscription - my account was deactivated before I had chosen 3 boxes. When I got them to reactivate my account, they would not allow me to select the box I wanted and had to go through customer service again, which takes weeks. I still have not received my November box, although according to the company they are up-to-date on order fulfillment. Quality of products is also disappointing and packing results in damaged items. I hope new potential customers read the reviews that are available on so many sites and avoid this company.
Response from GlobeInMar 11, 2021
Hi Courtney, Thanks for taking the time to send along your feedback. Customer feedback is valuable to us as it shows us where we need to improve. I'm sorry to hear you've had a poor experience. The customer service team shouldn't be refusing refunds, so if there's an item you have not received and would like to receive a refund for it, please let them know. https://globein.com/contact. Our current response time is about 4 days. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. We're very sorry to hear that you've been impacted by our shipping delays. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays. We've been told by our fulfillment team that we will be caught up on orders by March 15th, which we are still on track to complete. We'll be sure to take your feedback about your experience with our checkout and the availability of our products into account as we continue to improve the experience for our customers. Best, The GlobeIn Team
Anne
Mar 8, 2021
Embarrassed to have given this as a gift...
Back in October 2020 I purchased a gift subscription for my sister's birthday. My sister has received ONE shipment in the ensuing 4 1/2 months, yet I've been charged over $300. On my account it shows several additional boxes as pending and "unpaid." The one shipment I did get was valued at $60 per their website, so I figure they still owe me $240 worth of shipments (less shipping costs). I cannot get hold of anyone to talk to, and the customer service reply I got was vague. The only thing stopping me from cancelling this subscription is the fear that I'll lose the $240 in shipments I'm still owed. I was really excited to give this gift to my sister, but it's been nothing but a hassle and totally embarrassing trying to explain to her why she's hasn't received what I told her was coming.
Response from GlobeInApr 21, 2021
Hi Anne, Thank you for providing this feedback and we apologize for this inconvenience. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. They are currently responding to requests within 48 hours. They can directly be reached at: https://globein.com/contact Once the CS Team does have an opportunity to review your issue, they will be able to get you the assistance you need and make it right. We sincerely appreciate your patience with us. Thank you, The GlobeIn Team
Adrienne
Mar 8, 2021
Do not sign up for this subscription
Do not sign up for this subscription. They do no keep track of your orders. They send the wrong items often and broken items as well. I've never been able to speak to a person there, just nonsensical emails making excuses for the terrible customer service.
Response from GlobeInMar 8, 2021
Hi Adrienne, Thanks for sharing your feedback. I'm so sorry to hear you had to wait so long to get support from the customer service team. We're currently responding to customer within 5 business days. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. If you're not seeing a response from the customer service team and it's been 3 weeks since you wrote, please check your spam/junk folders. While we have seen an increase in damaged items since moving to our new warehouse, most items are being delivered to our customers intact. Our fulfillment team is working to improve this and decrease the number of damaged items. Unfortunately, due to the fragile nature of the items we ship we cannot guarantee that every item will arrive in perfect condition which is why we will always replace the item if it's available or provide a refund or credit. You can learn more about this on our website here: https://globein.zendesk.com/hc/en-us/articles/115005598747-What-happens-if-I-received-a-damaged-item- We're not aware of missing orders, but we'll share this feedback with the technical team and fulfillment department. If you received an incorrect item, we would be happy to correct this. Best, The GlobeIn Team

GlobeInReviews of globein.com

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