Patty D.
Outstanding artisan items, poor Customer follow-up
The artisan items are spectacular and usually vary from month to month. The boxes overall are a good deal for your money, especially for handmade items—and they help keep people in need employed. The downside is their shipping department has mislabeled my boxes a few times, I have not received several orders (still outstanding), and have been overcharged for something I did not purchase nor receive. The reaction time to getting each of these items resolved is rather slow, and thus frustrating. As a customer all you should have to worry about is enjoying your next shipment. I will say the their packaging has vastly improved in the last year.
Response from GlobeInAug 13, 2021
Hi Patty, Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team. We appreciate your patience with us. We've reviewed your customer service inquiry and it looks like our team member Kathy was able to assist you regarding receiving an incorrect order. If you haven't received her response please check your spam/junk folder If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team



