Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler Reviews | Read Customer Reviews of globaltraveler.us.com

Global Traveler reviews

124 approved reviews, newest moderated first

BEATRICE C.
Sep 27, 2024
I appreciate that when ever I need…
I appreciate that when ever I need update on status replies are quickly responded. Alleviates the frustration of the long wait the renewal of my global card
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Michael C.
Sep 25, 2024
Appointments available but cannot schedule
Appointment are available at Charlotte Douglas International but I cannot click on them to schedule the time. It's a difficult site to navigate. I took the advice offered by Global Entry and got an appointment. Thank you!
Response from Global TravelerSep 25, 2024
Dear Michael Callahan, Thank you for contacting us! We understand that the website can be a bit confusing. The link we sent is only for viewing available times, so it is not possible to complete the booking directly there. To finalize your booking, simply send us an email with the desired time and we will take care of everything for you! Our email is: [email protected] We are available for any questions. Sincerely, Global Traveler
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Not H.
Sep 25, 2024
Breached data
Good Morning, Thank you for processing my recent renewal and approval for Global Entry. According to the email received, the new replacement card should be received in another week or so. I am contacting you with an associative concern. This morning, I received an email with a bill (see attached PDF) from the Town Hall of Sao Paulo, Brazil (have never been there BTW) who is introducing another $172 USD fee. I am confident that this is a SCAM. What I find disturbing is that it does contain information that I recently shared with you for my re-application. It contains my name and address (easily found on Google) but also apparently has my correct email and the statement clearly identifies "Global Entry" on the body of the statement. Can anyone from your organization provide me with a response to HOW this group came across my information I provided to you in trust for your required approval activities?
Response from Global TravelerSep 25, 2024
Dear Customer, Thank you for bringing your concern to our attention. We want to assure you that the email you received is merely a service note regarding the value of the service contracted with us, which we send to all our customers as tax receipt, and there are no additional charges or fees from the São Paulo government. You can rest assured that all data provided to our company is fully protected and kept confidential, in accordance with our privacy policy. We strictly follow all data protection laws to ensure the security and confidentiality of your information, which is used only for your Global Entry registration and after the process is completed, all data is deleted. If you need any further clarification, we are available to help! Best Regards, Global Traveler
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Debbie C.
Sep 23, 2024
DO NOT USE!!!
DO NOT USE this Global Entry service. Do yourself a favor! Go straight to government website to apply. Using this service is so cumbersome and does NOT accellerate your application time at all!! And ultimately, they have all access to your login and information. They should be shut down.
Response from Global TravelerSep 23, 2024
Dear Debbie, We are very sorry to hear that your experience was not as expected. Our goal is always to offer a service that facilitates and speeds up the Global Entry application process. We'd like to clarify that we created the login for your convenience, as described in the process, and always send all access details so that you have full control after approval. We see that your application was successfully approved, and that you already have your Global Entry in hand. Regarding the processing time, it's important to note that delays are due to the government review, which can vary. While some applications are processed quickly, others, like yours, require non-automated review and can take anywhere from 6 to 24 months. In your case, the review took 4 months, which is above the average processing time. Most of the new applications we handle are approved within 1 month, and renewals often take less than a week. Please contact us directly so we can resolve any further concerns. We appreciate your feedback and the opportunity to improve! Our contact mail is [email protected] and our contact number is (407) 641-3729. Best Regards, Global Traveler Customer Service
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Jill B.
Sep 19, 2024
My request was answered immediately to…
My request was answered immediately to my perfect satisfaction!
Response from Global TravelerSep 23, 2024
Dear Jill, Thank you so much for your positive feedback! We're thrilled to hear that we were able to assist you quickly and to your complete satisfaction. Our team always strives to provide the best service possible, and it's wonderful to know that your experience reflected that. If you ever need further assistance or have any questions in the future, feel free to reach out. We're here to help! Best Regards, Global Traveler Customer Service
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Dennis S.
Sep 18, 2024
My wife and I applied for Global Entry…
My wife and I applied for Global Entry memberships recently and were amazed with the incredible communication and service provided by the employees of the organization. They made the process much more efficient and were very gracious in their support. A+
Response from Global TravelerSep 23, 2024
Dear Dennis, Thank you for sharing your experience with us. We are pleased to know that our services contributed to a positive experience in obtaining your Global Entry. Our team is dedicated to providing exceptional support, and it's gratifying to know we've met your expectations. If you have any further questions or need help, don't hesitate to contact us. Our schedule operates 24 hours a day, 7 days a week via email to better serve you. Thank you! Best Regards, Global Traveler Customer Service.
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Ed L.
Sep 17, 2024
iInability to connect with number provided in response to my renewal reqest.
You call the number, notified you are first in line, wait a long time, and then the hold just drops our without anyone coming online. I provided all info for my partner and me to renew our GE but the response came back as if i requested a first time GE pass. Ed Lanford
Response from Global TravelerSep 23, 2024
Dear Ed Lanford, We understand that your experience was not what you expected and we want to make it right. Your feedback is important to us and we are here to help. We wanted to let you know that your Global Entry renewal is in progress. While it may seem like a new application, we needed some updated information to move forward, so we requested it via email. Your renewal is currently under government review and we will notify you immediately with any updates. We will also be in touch via email and phone to ensure all of your questions are answered. If you have any questions or if there is anything else we can do to assist you, please don’t hesitate to reach out. We are here to help! Best Regards, Global Traveler Customer Service
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Susan C.
Sep 17, 2024
The Global Support Team
The Global Support Team helped me so much through every aspect of obtaining my Global Entry renewal card-their follow-up was amazing-professional, courteous and so knowledgeable-I highly recommend to everyone to use them during this process!! Thank you again!!
Response from Global TravelerSep 23, 2024
Dear Susan Casper, Thank you for your feedback regarding your experience with our Global Support Team. We are delighted to hear that our team was able to assist you effectively throughout the process of obtaining your Global Entry renewal card. Your recommendation means a great deal to us, and we are committed to maintaining the high standards of professionalism and support that you experienced. If you have any further questions or need assistance in the future, please feel free to contact us! Best Regards, Global Traveler Customer Service
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