Glasses.comReviews of glasses.com

Shipping was a total train wreck...I'm not going to order from glasses.com next time..sorry, but I can get them locally and skip the aggreavation.

Glasses look great but when i started looking at the lenses closer they are scratched like someone took a buffer to them. Nose piece was bent and the glasses were not even in the baggie in the case.

I typically don’t do reviews, but you can’t make my situation up with glasses.com. Glasses.com sent 5 separate failed pairs of RX glasses. We started out by 2 damaged right from the lab with bent frames or arms. Then they sent the 3rd exchanged pair loose in a cardboard box without any protection for the lenses. So they rattled around getting scratched sitting on top of their case instead of in them. One lost in the mail?? The 5th pair then arrived with one of the arms not properly connected to the lens, which I also documented with a photo. Now instead of Glasses.com being embarrassed and taking full responsibility, I am being “handled” and refused any more replacement glasses, as if this mess has anything to do with me. I was giving them the benefit of the doubt to try to work this mess out but they essentially told me to go away. So tell the customer to go away (via email and phone) when you can’t produce an undamaged product. Great business model. 🤬 Part 2: My wife still ordered her pair of glasses from Glasses.com while I was in this mess and unbelievably they sent her someone else’s frames and prescription glasses. Her glasses are MIA. Like I started, you can’t make up this level of failure. I was a yearly customer for 4 years in a row without incident and now this kind of service? This is how they treat a repetitive customer? Now I see why other reviews said “Run away” as the company has drastically gone downhill.

Website was super glitchy but I love my new glasses and they arrived way before expected

Ive been nothing but happy,about the ease and convenience,combined with the selection,and high quality that Glasses.com Provides

Ease of access for sure! Saw some glasses I liked on someone else, Googled them, ordered them on Glasses.com using my current prescription and received notification that my order was ready for pickup at a local Lens Crafters location near me in about a week flat. I will definitely use them again!

I was very happy with my entire experience and will buy again

It's a little tricky to find prescription sunglasses, took me a bit to find a pair that I both liked the look of and was available in Rx. I feel like there should be a sub-category for Rx sunglasses or a clear label on each model that's available with Rx lenses