Glasses.comReviews of glasses.com

This company is a joke and my insurance company (all insurance companies) should stop linking to them for online orders. I used them only because LensCrafters was backed up by a month and I was desperate to get my glasses. It was difficult enough to place the order because the order page kept changing my birthdate. I was finally able to accurately input my information and upload my script after an hour. After 7 days, I checked on my order and it still said verifying prescription even though the uploaded paper prescription was right there under details of the order. I reached out via email and they stated they never received the uploaded prescription. 2 things are wrong here…1)I did, in fact upload my prescription as I live in CA and it’s mandatory. I actually clicked on the “see detail” link for my prescription and the paper copy was still there 2) why on earth would you not reach out to a customer to let them know something was wrong? Since my glasses will now arrive when I am out of town, I asked them to refund the expedited shipping charge I paid when I ordered the $300 glasses.(high RX, progressives transitions, blue light The brilliant customer service rep came back and tried to confirm that I wanted to cancel my order. Or you kidding? Could you read the email? I’ve been waiting 2 weeks now for my glasses. Why would I want to start the process over again. Listen to all the negative reviews and shop elsewhere.

I was pleased with the selection of frames and online ordering process. When my glasses arrived, they were perfect!

Plenty of product to choose from. Easy to input my prescription. Appreciated the similation of 'trying them on'. Transparency on price with no surprises using my insurance. Communication was great especially when there was a delay due to the severe weather. I received an email regarding the possible delay. Packaging was excellent.

I purchased these very expensive glasses with my insurance. The lenses are to small for the 'designer' frame and feel absolutely like a $2 pair of glasses. I have readers from a big box store for under $10 that are much better quality. order number: 8299930654512

45 days after my original order and they’re still in processing. Horrible customer service takes two days to get a response. Their solution was to just wait longer. Yet somehow they are very responsive to bad reviews. I wish I would have read reviews prior to ordering. More than half of the reviews are one star yet somehow still has a 3.8 rating which is a scam. Look at all of the reviews not just the ones they want you to see.

Ordered my glasses and came out perfect!

I’m satisfied with my glasses—they’re exactly what I wanted! The only suggestion I have is to improve the delivery time, as it took around 20 days for my glasses to arrive

After 3 months of having my eyeglasses, one of the lenses cracks in a corner. Since the eyeglasses were new, and never had happened something like this to me, I reached out to the company, to my surprise and disappointment, the answer from the company was to find LensCrafters near me because they could not help me with the situation.