Glasses.comReviews of glasses.com

My worst online retail experience ever. Didn’t think a prescription glasses provider would be the retailer that carried themselves so poorly. 1st off I had ordered a prescription lens with all the anti-everything attached along with express shipping. Order itself took about 12 calendar days without ME repeatedly asking support why my shipping date would change. Fast forward, I finally get my glasses they look great right… but they are missing everything I paid extra for. The lenses order form that came with the package confirms this as nothing was listed in the “coating” section. Then the WORST experience of this all ready trash ordeal, the support service. They might as well have monkeys working it or a trial version of the latest AI chat bots and they could do a better job. I explain to these “representative” my ordeal and they (4 different ones) can’t say anything different aside from “you can initiate a refund/exchange”. One even offered me to “go to Lenscrafter to test my lens coating to confirm if the additional coatings are missing”. Sweet let me take more time out of my day to not fix your mistake but pay an unrelated company to confirm your incompetence. So you want ME to first ship my item back, wait even more days and waste more time to have you more than likely mess up my order again? And repeat this failing process? Eyebuydirect,glassesusa or any one else is better. As at least with those other names, if they mess up your order they won’t force you to be blind for days waiting on them as they are willing to send you your replacement first and trust you to send your error pairs back. Don’t use these guys. Pretty sure they’re N*sis too…

Do NOT EVER use Glasses.com!! I ordered in the beginning of December. I received glasses in mid January. They were someone else’s glasses. The frame was wrong, the prescription was wrong. I called them. I just received the 2nd pair. Guess what? It is COMPLETELY WRONG AGAIN. They basically stole my eyeglass benefit. I cannot begin to tell you just how much this company sucks. PLEASE heed my warning. I don’t want this to happen to anyone else. I only gave them one star because I had no choice.

Good Quality, Good Communication and great service!

Both the website and "try-on" app were easy to navigate and produced realistic results. I can't tell you how pleased I am with my new glasses. I was extremely skeptical about ordering online, but you knocked it out of the park! My new glasses are perfect!

Your Representative was Knowledgeable and Helpful.!! Thank You!!

Easy process the whole way through. Great customer service and the selection and price was amazing

My glasses came quickly and look great, the entire process of purchasing was easy and the prices were a bit better than a brick and mortar glasses shop.

My experience was great. There was a great selection of frames. I really like the tool of virtually able to see how the frames looked on my face. I received my order in a very timely manner.