Glasses.comReviews of glasses.com

I've purchased several pairs of glasses through Glasses.com over the years, and I've had good experience with those purchases. The glasses are priced reasonably, I can use insurance, and the glasses have been delivered in a timely manner with the correct prescription. This year, I bought glasses that were delivered in August. On Oct 19, the nose piece broke off. I reached out to Glasses.com via email with the order number and details, and they requested some specific photos. I provided the photos on Oct 20. Over the next few weeks, I had to email, chat, and call Glasses.com numerous times. I even messaged them on Facebook, but received no response to my warranty request. I finally reached someone helpful (Jamilia) via phone on Oct 28 and made some progress, but up until that point it felt like chasing Glasses.com for feedback was a part-time job. I printed the RMA and shipping label, packaged the broken glasses, and shipped them back to Glasses.com as directed. A day after I saw the glasses had been delivered back to Glasses.com, I reached out via chat (useless) and email (received an email 3 days later that I would need to call). Reaching someone over the phone is challenging, but I finally reached someone on Nov 11. I still don't totally understand what happened, but it sounds like Glasses.com received my glasses but didn't do anything. The rep researched and ultimately placed a new order on my behalf. The glasses arrived yesterday, over 4 weeks after they broke. The glasses themselves are great, but being without prescription glasses for a month and having to chase Glasses.com as much as I did means I will not buy any more glasses from Glasses.com because the customer service was atrocious.

Easy to use interface. Customer service answered ALL of my questions.

Smooth, easy, efficient

I like that it was easy to apply my insurance benefits to my purchase and to save my prescription. I found plenty of styles that I liked and could choose from. I did NOT like the fact that the price of the frames changed (i.e., increased) with every option for the lenses I chose. This was very confusing. In the end I just looked at the overall price and decided whether to buy. I cannot write a review of the quality yet as I haven't received my glasses.

We used them because they’re in network for us and they have a nice selection with some stylish frames, but the website made the entire process an absolute nightmare. After going through and finding the perfect pair and entering the prescription and selecting the lenses, they wouldn’t accept my military discount after redirecting me to login from their own site. The site refused to let me use Apple Pay after trying multiple times and my screen was stuck on loading for minutes and never cleared. They emptied my cart and I had to start the process all over again. What a mess.

Worst company ever! First off, online wouldn't use my insurance, it kept adding more w my insurance than without. So I got someone on the phone, who took my info over the phone, used my insurance and put in my prescription, I had already uploaded it however I went on to let her put it in, she said since online service wasnt working properly she would discount and give me "free" expedited service, it came out to $152, that was on Oct 21, Nov 1 comes and still no glasses and kept moving my expected date which was suppose to be Oct 30th, then they contact me saying I would be charged $167, after a few exchanges they said they would refund the 14.99 expedited fee. Got the glasses around Nov 4th, checked the prescription and it was wrong, said I can send them back and it would be 7-10 business days or refund and it may take up to 15 days, once they get the glasses back. A waste of my time and my money, a bunch of lies, and unprofessional people, sad to say I shipped them back the Oakleys I bought and will NEVER deal w them again and warn anyone from dealing with these scam artist.

Well my package came in the mail and the glasses were not in the package. There was a case a cloths but no glasses. The phone number took forever get a real person (who I mostly could not understand) and all he could offer was an exchange. So now I'm trying to exchange glasses I never received. what a nightmare. There experience is crap! Ok so a follow up to my original issue. I returned my empty package to classless glassesusa and a week or so later they acknowledged that they received and was working on a replacement pair. Said a new pair was in production. Hugh surprise, nothing since. I’ve reported them to BBB and they get ALOT of complaints. I found out that this company only has a PO Box in the US. If this company isn’t a scam I don’t know how bad you have to be to be one

Hopefully when my glasses arrive they will be good. The website is excruciating to order on. Never could sync with my insurance when using my iPad, and unable to pay using my iPhone without changing my browser. Trouble uploading my prescription. After multiple tries I did finally upload but they could not read the prescription date. Have emailed again the date and another copy so let’s hope they finally get my order on the way. Received my glasses and very satisfied with them. They actually arrived earlier than expected.