Glasses.comReviews of glasses.com

I have mixed feelings about Glasses.com. Some of the customer service agents are wonderful, some are not. Also, for the past 2 years I have tried to order glasses through them, but my insurance never works online, I always have to call & depending on who answers, will depend on whether you can place an order. My insurance is EyeMed so it is in network & it syncs on the website no problem but when I get to check out it does not take anything off. So it is full price. It has been like this for 2 years now. It is extremely frustrating. Also, when I was able to place an order over the phone, the agent used the wrong email address so I couldn't track my order, but that was a mistake I understand. I have ordered 3 pairs total from them. The first pair I returned because they did not come with the blue light filter, even though I ordered & paid for it. So the second pair, same thing still doesn't have the blue light filter, even though I ordered & paid for it again but I ended up keeping them because at least it had the anti-smudge & anti-reflective treatment that I did pay for on them. Then ordered another pair with the upgraded lenses, the next one up from the standard it comes with & I did not order a blue light filter for those but I did order the included anti-smudge & anti-reflection but once I received them, they did not have it on there. I ended up keeping them because my insurance paid for it but still. Idk if I will order from them again because every pair I have ordered has not come with what is either included or what you pay extra for. It's really frustrating.

I called the company to return the glasses and was told by customer service that they were sending a return packet. I never received it.

Helpful service glasses fits well and looks great Order on time deliver

I'm impressed with the quality and service , the turnaround time was amazing . Thank you

They Found my insurance eligibility very quick. Online Process was quite easy, liked their online simulator for correct size. Like that I didn’t have to upload my prescription, I just have to enter the numbers… Love the discount for the meta AI glass Got updates for shipment et follow up. I already recommend to my friends and co workers.

Erin was fantastic. She was stellar in her customer service, and I always look forward to speaking with her. I have been a customer since 2015, and every time I get Erin, it is a very pleasant experience. She is worth her weight inGold!! PLEASE TELL HER AND RECOGNIZE HER!! Erin is the reason I shop with you!!!

I appreciated the quick turnaround in getting my glasses! I broke my multifocal glasses on Tuesday ordered was able to research the site easily And compare my price with insurance and without (it was half the price without using my insurance! Yay I can use insurance on my contacts!) ordered new glasses on Wednesday and had them at my house by Saturday! Amazing! The prescription seems to be accurate but…BOnus if it isn’t I can go to Lens Crafters and have them checked and adjusted if need be! This is an online glasses purchase game changer in my opinion. My eye Dr. Will check the online glasses prescription but I always feel awkward asking and my husband wont ask at all he will just suffer through. So this is perfect.

Glasses.com is such a blessing! I was able to afford name brand glasses 👓! They fit me well and I get compliments!