Glasses.comReviews of glasses.com

My new prescription sunglasses are exactly what I wanted and delivered quickly. I have used glasses.com is the past and will continue to do so in the future.

They sent me kids size glasses and won’t send me a return from. Now I have to dispute through my credit card and insurance to get my benefits back. No one picks up the phone there and the chat function is 100% AI, no real people reply.

Incorrect lens received. Replacement glasses ordered

I ordered and the Meta glasses and they came in about 10 days. I picked up the Oakley HSTN with my prescription. I loved them however my prescription just seemed to be off. I wore them for about 2 weeks to see if my eyes would adjust but it was just not working out. I reached out via email and originally was just going to return them. Glasses.com gives a 30 day money back guarantee so I was happy for that. I requested a return but then I decided to get another eye exam to see if it was me or the lenses. I had a totally different prescription now! I called their customer service to see if I could just get a new prescription because I wanted to keep the glasses. The person over the phone wasn't very helpful. She just told me that there was nothing she could do. Because I initially requested a return, the glasses needed to be sent back but I still had not shipped them out. I reached out to customer service via email and KiKi was able to switch the return to an exchange. She added my new prescription and placed the order for my glasses and then I had them in a week. She followed up with me along the way to make sure I sent in everything I needed to get my glasses back. So I appreciate the help. Overall my experience was good! Seems like the Customer service needs to be on the same page but other than that, a solid experience.

Easy to order and received quickly

Glasses need adjustment: Lenscrafters connection may prove valuable.

Everything went well ordering my glasses aside from the ability to file "in network" insurance claim at the time of purchase. I am still waiting confirmation it has been done after the fact.

Easy process to find the right pair of glasses. Lots of nice styles to choice from. The price was very reasonable and I am happy with my product.