Otto & Sohn USA IncReviews of glass-door.us

The company was In close contact with us throughout the construction process of our shower screen. It turned out beautifully, and we’ve had numerous compliments on it

I was a bit hesitant to make a purchase from this company with the less then stellar reviews. I did contact them and had a phone and then email conversation about the mirrored sliding door I wanted to order for our Master Bathroom remodel. Once I was assured that I was ordering the correct product and accessories, I placed the order. When the door arrived it was delivered in perfect shape but the accessories were missing and was delivered a few days later after I had called to inquire. The door was installed by a master cabinet maker from Europe. The instructions were all in metric which was easier for him to understand. Unfortunately the instructions were incorrect in multiple areas. Nothing that he could not correct for. I can see how this would cause a DIY a significant issue. The supplied screws were not used as he felt that they were too small of size and not long enough for the weight of the door which is very heavy. Off to Home Depot for the correct screws. The mirrored sliding door is impressive to say the least.

I am very pleased with my custom sliding barn door. It came as described and it's well built and looks great!

BEWARE This is by far the WORST buying experience I have ever had. I have built and renovated multiple homes, have worked with dozens of companies. Ordered a glass door. It took super long to ship. Arrived in good shape. When my installer installed it (professional), they noticed the bore holes to slide the door did not match the website description. This was noticed after it was hung - sometimes things like this aren’t noticed until worked on. Totally common. I tried to contact the company for a solution. They refuse to work out anything, are harassing and aggressive in their communications, and refuse to take ownership for their product issue. TOTAL LACK OF INTEGRITY. There is no way this company will stay in business with operating principles and personnel like this.

Ordered a door the beginning of June, was told it could take 67 days, it’s now going on 100. They will not answer the phone. They emailed us the middle of August to day it was ready to be shipped, never received a tracking number. Two more time when we called we were told it was in the warehouse waiting for a carrier to pick it up. Then they just quit answering the phone when we called to check on the tracking info. Still waiting. Save yourself the frustration and inconvenience of dealing with this company. I noticed 25% of there reviews were similar to our experience. Don’t be their next casualty.

Superb customer service! It Saved us time, money and lots of aggravation! Keep up the great work! Thank you

I love this doors, great quality, this are realy good doors, delivery on time, we bought 2 doors for the kids room, one with 2 mirrors and one with a single one. Costumer service is great and they answer your questions in person when needed.

This company basically accused my company if being negligent in installing their product. Nothing could be farther from the truth and they wanted nothing to do with knowing what actually happened. Nor do they apparently have any intention of standing behind their product. We have good reason and cause to believe their product was defective and not safe. Absolutely do not recommend using this company whatsoever