GivebutterReviews of givebutter.com

I just wrapped up my very first GiveButter auction, and honestly, the experience was fantastic from start to finish. I came in as a total newbie. I’m an instructional designer and a volunteer with the Friends of Roswell Police (FORP), so I’m used to organizing things, but an online auction is a different beast entirely. Enter Salma. She was the first person I connected with, and she made everything click. Patient, kind, and totally on top of things. She walked me through those early “What am I even looking at?” moments and helped me build a solid start. Then, once the auction was over, Erin stepped in like a true pro. She immediately noticed that I had been testing with my very first item and that one test setting accidentally caused that item to end earlier than the rest of the auction. I hadn’t even put that together yet! She broke it down clearly, fixed the confusion, and made sure I fully understood what happened and how to avoid it next time. Her attention to detail and easygoing guidance were exactly what I needed. Between the platform’s ease of use and the genuinely thoughtful support from Salma and Erin, GiveButter turned what could’ve been a stressful first auction into something smooth, successful, and honestly… pretty fun. If you're running anything for a community group or nonprofit, this platform makes you feel like you’ve got a whole team behind you. Huge thank-you to Salma and Erin. Y’all made this first-timer feel like a seasoned fundraiser.

Quick customer service!

Rey ROCKS! He helped get an answer to my question while also submitting an improvement request, which I could have done after our chat. So helpful as always

The only question is if GB was part of the scam - let me explain. A tiny Montessori School in Tennessee raises $388,080 based on a 9 sentence appeal with zero marketing outside Givebutter. GB scammed me with two credit card charges (one charge over $10,000 and one charge over $6,000) including insane fees and donations to GB. Does anyone make donations around $17,000 and donate nearly $1000 to a venture backed online payments platform? I did not authorize these charges nor did GB inform me of the charges via a receipt. I only discovered this GB fraud when my telephone company rejected another charge due to an overdrawn account, overdrawn due to GB's fraud. GB tacitly admitted the fraud when it refunded the charges but did not disclose how it handled the other $371,000 in fraudulent proceeds. My contention to them was that a high volume scam like GB must make certain adjustments (like selective refunds) to deflect investigations of their ongoing crime spree. GB did not dispute my contention; GB ignored my contention. I submitted my case to the FBI like I told GB I would and I will let their investigation determine whether GB was in on it, like Bernie Madoff's feeder funds. Unfortunately, GB's refund to me caused me to have to tell the FBI that I lost no money, perhaps forestalling a thorough investigation. Therefore, I am telling my story here and I end where I began: the only question is if Givebutter was in on it. Thankyou for your attention to this matter!

My family started our nonprofit and didn't know what to do... We were trying to duct tape softwares together to make it work. It was clunky, costly, and - honestly - probably non-compliant. When we found GiveButter, we thought it was too good to be true... but it's not! It's incredible and has changed everything about how we operate. Now we run everything from our payment processing, to our contact data, to our email marketing through GiveButter. Cannot recommend them enough.

The live chat support team was AWESOME! Erin was very prompt with response time and attention to detail. All my questions/concerns were answered. Thanks so much!

6.1% fees. We should all be in the "business" of "giving".

Givebutter and its human agents are very helpful and reliable. They won't cease until the issue is resolved. Thank you Nix for your help!