Kathrine T.
Do Not Buy From GhostBed
We purchased a new adjustable bed but the legs were too tall. My husband found GhostBed and they advertised 6 inch universal legs for adjustable beds. He ordered a set of six for $65.00. They arrived a few days later but the leg screws were much smaller than the ones on our bed. When he contacted the company, he was told that legs were not refundable if the box had been opened and the legs used. The legs were not used, but how could he check the size if he could not open the box. The company also said if THEY decided the box had not been opened they would deduct the returned postage and a restocking fee. We have chalked this up as a loss! I normally read the reviews on companies with names like "GhostBed" but my husband made this purchase while I was at work. I think he has learned his lesson. Always check these kinds of companies out before you order anything!
Response from GhostBedJun 26, 2026
Katherine, thank you for sharing your feedback from June 2023. I am very sorry to hear about the frustration your husband experienced with our adjustable base legs, and the completely illogical return guidance he was given.You raise an absolutely undeniable point: a customer cannot possibly verify thread sizing without opening the packaging. While our 6-inch legs are designed to match standard industry threading, variations do exist across different bed brands. Telling your husband that opening the box disqualified him from a return or threatening excessive restocking fees on a simple parts order was an entirely incorrect approach to customer care. We have since thoroughly retrained our support team to handle parts compatibility issues with common sense, flexibility, and absolute transparency.Because your Trustpilot profile lacks the historical information needed to find this order, we previously reached out to request your details but did not receive a reply. Even though this occurred three years ago and you chalked it up as a loss, I want to personally refund your $65.00 purchase price to make this right. Please contact me directly at [email protected] with your original order details or email address so I can credit your account.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed