GhostBedReviews of ghostbed.com

Response from GhostBedJun 22, 2026

Hello,We take all feedback seriously, which is why we reached out to you previously to request your specific account details so we could investigate this matter. Because you did not reply to our inquiry, we are unable to locate any order matching your claims or a 2.5-month delay.To clarify for anyone reading: GhostBed firmly honors our return policies and 101-night sleep trial for all qualifying purchases. Additionally, out-of-stock items and backorders are always explicitly communicated to customers during the checkout process; we do not accept payment under false availability.We want to resolve this for you immediately. Please reply to our direct message or contact me personally at the email below with your order number so we can look up your file and provide an accurate update.Warm regards,Dennis ManningSenior Director, Customer Experience, [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback, Julie. We're very sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the circumstances you described because we did not receive a response. Without that information, we're unable to verify the details of your order or investigate what may have occurred. We understand how frustrating it is when an order does not arrive as expected or when you feel you have been unable to reach someone for assistance. We would still welcome the opportunity to review your order and determine whether there is anything we can do to help. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJun 30, 2026

Hi Tom, Thank you for taking the time to reply and for providing your order information. I appreciate the opportunity to personally review your experience. I reviewed your order (#206775GBUS) along with the communications surrounding your cancellation request and return. I understand your frustration, particularly since you contacted us very shortly after placing your order. I also understand that your experience with the return process ultimately left you disappointed. While I cannot change the outcome of the original transaction or the return that was processed at that time, I do appreciate you giving me the opportunity to review your experience personally. As a gesture of goodwill, I would like to offer you a $75 GhostBed Gift Card should you choose to give GhostBed another opportunity in the future. If you would like to accept the offer, simply let me know, and I'll be happy to make the arrangements. Thank you again for taking the time to reconnect with me. I sincerely appreciate the opportunity to review your experience. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback. We’re sorry to read that the mattress, frame, and pillows did not meet your expectations. After requesting additional information, we were unfortunately unable to identify your account or review the details of your purchase because we did not receive a response. Without that information, we’re unable to verify the order history, return timeline, or any prior communication with our team. We understand how disappointing it is when a mattress does not provide the comfort or support you expected, especially when that impacts sleep, back comfort, or your overall confidence in the product. We also recognize your frustration regarding the return process and would have welcomed the opportunity to review your account directly. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback. We're very sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the warranty claim you described because we did not receive a response. Without that information, we're unable to verify the details of your case or investigate what may have occurred. We understand how frustrating it would be to experience an issue with a mattress only a few months after purchase, particularly if you were left with concerns about the warranty process or your interactions with our support team. Providing respectful service and working toward a fair resolution are important to us, and we would have welcomed the opportunity to review your experience in detail. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback, Wes. We're very sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the circumstances you described because we did not receive a response. Without that information, we're unable to verify the details of your return, refund timeline, or any prior communications. We understand how frustrating it would be to experience delays during a return or refund process, particularly when you believe your concerns have not been addressed. We would have welcomed the opportunity to review your account, investigate the history of your return, and determine whether there is anything further we can do to assist. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback, Kevin. We're sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the circumstances you described because we did not receive a response. Without that information, we're unable to verify the details of your return, refund timeline, or prior communications. We understand how frustrating it would be to experience delays during a return and refund process, particularly when expectations regarding timing are not met. We would have welcomed the opportunity to review your account, investigate the status of your return, and determine whether there is anything further we can do to assist. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback. We're sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the circumstances you described because we did not receive a response. Without that information, we're unable to verify your participation in our affiliate program or investigate your concerns. We value our business partners and take questions regarding affiliate relationships and commission payments seriously. If you are still willing to work with us, we would welcome the opportunity to review your account and address any outstanding concerns. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]