GhostBedReviews of ghostbed.com

Response from GhostBedJun 12, 2026

Hi Amir, Thank you for sharing your feedback. I am sorry to hear that your experience felt frustrating, as we always aim to make our 101-night sleep trial as smooth as possible.Looking at your account details: I want to confirm that your return has been fully completed. Your order was placed on November 18, 2025, and you reached out to start the return on February 10, 2026. Because we prioritize keeping mattresses out of landfills, our process involves coordinating a local donation pickup. Once the mattress was picked up on March 16, 2026, and we received the donation receipt, your full refund of $2,226.68 was processed by our finance team and completed on March 31, 2026. I understand that coordinating these steps takes time, and I appreciate your patience and assistance in finding your GhostBed a new home. If you have any remaining questions about your account, please feel free to reach out to our team directly. Best regards, Dennis Manning Senior Director of Customer Experience, GhostBed

Response from GhostBedJun 16, 2026

Thank you for sharing your feedback. I am sorry to hear that our Luxe mattress and All-in-One Foundation did not provide the comfort and support you were looking for.We take product design seriously. Our mattresses feature targeted, zoned support layers to help with spinal alignment. However, we know that comfort is highly subjective, which is why we offer our 101-Night Sleep Trial.I would like to clarify that your mattress was fully refunded on December 29 under this policy. While we do ask questions during the return process, this is strictly to understand your feedback, help troubleshoot comfort issues, and coordinate the donation or disposal of the mattress. Our goal is to ensure a smooth transition, not to create barriers.Regarding our foundations, these items are final sale as outlined in our terms of use. This policy helps us keep shipping and operational costs low for all customers.We always strive to provide a positive experience, and we appreciate you giving us a try. If you have any remaining questions, please feel free to reach out to me directly at [email protected] regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 30, 2026

Steve, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your GhostBed Luxe mattress and your warranty experience. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order history, the warranty claim, the communications surrounding your concerns, and the issues you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your account with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 16, 2026

Hello,Thank you for being a returning GhostBed customer and for letting us know that you enjoy your Luxe mattress. We are very sorry to hear that your experience with our hybrid model has not met those same comfort standards.Because everyone has unique sleep preferences, we want to help find the right setup or solution for you. We have reached out to you directly to gather more details and assist with this issue, but we have not yet received a response.Your comfort and customer experience are our highest priorities. Please check your messages, or feel free to contact me directly at [email protected] so we can work together to resolve this for you.Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 16, 2026

Hi Mary,I am incredibly sorry to hear about the stress, frustration, and delays you experienced during your return process. What you described is absolutely not the standard of service we aim to provide at GhostBed, and I completely understand why you are disappointed. Our 101-night trial is meant to give peace of mind, not a headache, and a refund should never feel like a battle.I want to look into your case personally to find out exactly where our communication and refund process broke down so I can address it with my team. I have reached out to you directly to gather your order details, as I am currently unable to locate an account under the name "Mary Vinas."Please check your inbox, or feel free to message me directly at [email protected] with your order number or the email address used for the purchase. I am fully committed to reviewing your file and ensuring this is resolved properly.Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 16, 2026

Hello Eileen,Thank you for sharing your feedback. I am very sorry to hear that our Memory Foam Mattress Topper did not provide the cooling relief you were looking for and that it caused such uncomfortable sleep.We take product performance seriously. Our topper is designed with gel-infused memory foam and large ventilation holes to help promote airflow and disperse body heat. However, memory foam naturally responds to body temperature to contour to your shape, and we recognize that individual heat sensitivity can vary greatly depending on room climate, sheets, and personal sleeping habits.To provide clear context regarding our return policies, our 101-night sleep trial applies strictly to our full mattress models. Bedding accessories—including mattress toppers, pillows, and sheets—are final sale due to strict hygiene and transit regulations. We appreciate that you reached out to us via chat on March 12, 2025, to confirm these terms.We always aim to be transparent about our policies across our website, and we genuinely appreciate you giving our product a try.Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 22, 2026

Dear Cole,We take all feedback seriously, which is why we reached out to you directly to request your account details so we could personally investigate this matter. Because you have not responded to our inquiry, we are unable to look up your file or verify the details of your interaction.To clarify our policy for anyone reading: GhostBed firmly honors our 101-night sleep trial for all comfort-related issues. The trial exists specifically so customers can test the feel and support of our mattresses. However, per our published terms, the sleep trial does not cover non-comfort issues, such as ordering the wrong size or deciding to change mattress dimensions.Our team asks specific questions about sleep positions and firmness preferences precisely to determine if a customer is experiencing a comfort issue so we can properly authorize a return or comfort exchange.We still want to review your specific case and help find a resolution. Please reply to our direct message or contact me personally at [email protected] with your order number so we can look up your account.Warm regards,Dennis ManningSenior Director, Customer Experience, [email protected]

Response from GhostBedJul 1, 2026

Terri, Thank you for taking the time to respond with your order information. I appreciate the opportunity to personally review your account. After reviewing your history, I confirmed that your adjustable base was replaced under warranty in 2021. Since that time, I do not see any additional communication regarding the concerns you described in your review. If you are continuing to experience an issue with your adjustable base, I would welcome the opportunity to better understand what is happening and see how we may be able to assist. I will also be reaching out to you directly by email so we can discuss your concerns in more detail. Thank you again for giving me the opportunity to review your account. I look forward to speaking with you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [email protected]