GhostBedReviews of ghostbed.com

Response from GhostBedJun 17, 2026

Hi Rod,Thank you so much for taking the time to share your experience with us!Reading that your King Classic Mattress and Adjustable Base Combo is still in great shape after three years of "many contortions" absolutely made my day. We engineer our adjustable bases and mattresses to handle years of daily transitions, so hearing that it is holding up beautifully since February 2023 is exactly what we strive for.We truly appreciate you choosing GhostBed.ca. If you ever need anything else as you continue to enjoy your bed, please feel free to reach out to me directly at [email protected]. Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed.ca

Response from GhostBedJun 26, 2026

Amy, I am very sorry to hear that the pillow caused you neck stiffness and pain, and that your travel timeline caused you to miss our standard trial window back in November 2022. A pillow should provide restful sleep, not physical discomfort.While we do have set trial periods to keep our operations running smoothly, we never want our customers to feel trapped by a strict deadline due to life events or travel. Today, our customer care team is trained to listen with empathy and evaluate exceptions for customers who miss their windows under unique circumstances. On a positive note, your decision to donate them to a local animal shelter was incredibly kind, and we love seeing our products put to good use in the community.Because your Trustpilot profile does not contain enough matching details to find your historical file, we previously reached out to request your order information but did not receive a response.Even though this occurred several years ago, I would love the chance to turn your experience with us around and help you find a sleep product that actually works for you. Please reach out to me directly at [email protected] with your original order details.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed 07.15.26 - Hi Amy, Thank you very much for updating your review and for giving us the opportunity to make things right. I’m sorry your original pillow experience caused so much discomfort and that it remained unresolved for as long as it did. I truly appreciate your willingness to speak with me and allow us another opportunity to help, especially after so much time had passed. It’s wonderful to hear that the Shredded Memory Foam Pillows are providing the adjustable comfort and support you were looking for. Your honest feedback about both experiences is valuable, and we’re grateful that you took the time to share the outcome publicly. Thank you again for your patience, your gracious communication, and the opportunity to restore some of your confidence in GhostBed. Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJun 30, 2026

Jolene, Thank you so much for taking the time to share your experience and for your thoughtful feedback! I'm delighted to hear that ordering was straightforward, assembly was easy, and—most importantly—that you're already enjoying a great night's sleep. Knowing that you're happy with your GhostBed and would recommend us truly means a great deal. I also appreciate you sharing your suggestions regarding delivery scheduling and the instruction materials. Feedback like yours helps us identify opportunities to improve the overall customer experience, and I will be sure to share your comments with our team. Thank you again for choosing GhostBed. We sincerely appreciate your business and wish you many years of comfortable, restful sleep! Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])