GhostBedReviews of ghostbed.com

Response from GhostBedJul 10, 2026

Hi, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your mattress hasn't provided the comfort you expected. I also wish we had the opportunity to work with you sooner. After reviewing your account, I wasn't able to find any previous contact regarding your concerns, and we always welcome the chance to troubleshoot comfort issues or discuss available options with our customers. We understand that comfort is personal, and while many customers enjoy our mattresses, we're disappointed to hear this one wasn't the right fit for you. If you're willing, we'd still appreciate the opportunity to learn more about your experience. Please reach out to our Customer Experience team and ask for me directly. Even though time has passed since your purchase, I'd be happy to review your account and see if there's anything we can do to help. — Dennis M. Senior Director, Customer Experience [email protected]

Response from GhostBedJul 8, 2026

Hi Samuel, Thank you for taking the time to share your feedback. I'm truly sorry your experience did not meet the standard we strive to provide. I became personally involved in reviewing your order, and while I understand your frustration with the shipping issues, I'm glad we were able to work together to resolve the matter. Your order was refunded in full, and we appreciate the opportunity to assist you throughout the process. We sincerely apologize for the disappointment this experience caused and appreciate your patience as we worked toward a resolution. Should you have any additional questions or need anything further, please don't hesitate to reach out. – Dennis M. Senior Director, Customer Experience

Response from GhostBedJun 25, 2026

Hello Kimberly, my name is Dennis Manning, and I am the Senior Director of Customer Experience at GhostBed. I see that you placed your order on June 16, 2026, and I want to address your experience with order #243813GBUS directly.I want to clarify the timeline of events to ensure complete transparency. Our records show that a chargeback was initiated with your credit card company on June 19, which was one day before your very first contact with our support team on June 20. When you reached out regarding the quantity mix-up, I personally stepped in on June 24 under ticket #1461670. I immediately waived all standard restocking fees, offered to refund everything you returned, and provided the return labels you requested to resolve this for you.We always want to ensure our products measure up to our exact specifications. Because the claim moved immediately to a financial dispute before we could receive your photos or evaluate the items, we were unable to process a standard troubleshooting exchange or warranty check for you. Since this matter is now being handled through the bank's dispute process, we will fully cooperate with them to bring this to a final resolution. We wish you the best

Response from GhostBedJun 19, 2026

Hi Adam, thank you for being a returning GhostBed customer, and I am truly sorry to hear that the Queen Gel Pillows did not match the comfort of your mattress. We want every product to deliver a great night's sleep, so it is disappointing to hear about the heat retention and support issues you experienced. I see that our team has sent over return instructions for a full refund, as we want to make this right for you. Your feedback regarding the loft and outer material is incredibly valuable, and I will share it directly with our product design team. We hope to have the chance to earn back your trust in the future. — Dennis Manning, Senior Director of Customer Experience

Response from GhostBedJun 16, 2026

Serge, Thank you for bringing this to our attention, and I sincerely apologize for the lack of follow-up you experienced when you called. Providing reliable support is incredibly important to us, and it is disappointing to hear that we let you down when you needed information about your warranty.Our records show we last noted a contact regarding your RV Queen mattress in September 2024, but we certainly want to ensure your concerns are fully addressed. I am personally reaching out to you via email today to review your order details (#35428GBCA) and help you navigate our warranty process for the seams so we can find a proper solution for you.Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 12, 2026

Hi Abbie, I am very sorry to hear about your experience, as we take our mattress trial and refund policy very seriously. If you followed our return procedures exactly, you are absolutely entitled to your refund, and I want to investigate why this has not been processed for you immediately. I have personally searched our system for an order under your name, "Abbie," but I am unable to locate your account or return file. It is possible your order was placed under a different name, email address, or phone number. Please reach out to me directly at: [email protected] with your order number. I will personally review your file, track down your return status, and ensure your refund is handled right away. Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 12, 2026

Velinda, First and foremost, thank you for your service to our country. I am deeply sorry to hear about your severe back injuries, and it truly breaks our hearts to know that our topper did not provide the physical relief you were hoping for and deserved. I want to connect on your account details to ensure you have peace of mind. Our team reviewed your Amazon order from August 2024 for the GhostBed 100i Massage Topper. While our standard return window is 30 days, we wanted to make things right for you given your situation. I can confirm that a full refund of $499.99 was successfully processed and issued to you on June 2, 2026. This is in addition to the $208 refund processed for your original 2023 topper order. We never want any customer—especially a veteran—to feel mistreated or unheard. If you have not seen the funds reflect in your account yet, or if you need the refund transaction receipts for your records, please contact me directly at [email protected] We wish you the very best in your health and comfort .Best regards, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 12, 2026

Hi Diane, I am very sorry to hear that your replacement mattress is not providing the comfort or support you need. We take our warranty and product durability seriously, and I want to make sure we look into these "crush spots" for you right away. Our Warranty Supervisor, Melissa, and our team responded to your email request to help gather your order details and a few photos so we can officially review this under your warranty. We completely understand from your reply that you are currently away caring for your elderly parents and won't have access to the bed for about a week. Please do not worry at all—your ticket is open and we are ready whenever you are. Whenever you get back home and have a moment, just reply directly to our email thread with those details, and I will ensure our team fast-tracks your review. We want to assist you. We just need your account information, please. Safe travels, and we look forward to helping you get this resolved!Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed